We’re here to help.

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AVA virtual assistant

Get help from AVA, the TSP virtual assistant, to get answers to general questions. To ask AVA account-specific questions and to connect to a ThriftLine Representative during business hours for a live chat session, log in to My Account and select the icon found on the bottom right of the page.

alt text icon ThriftLine: 1-877-968-3778 (toll-free)
You’ll need your 6-digit ThriftLine PIN to access your account.

Business Hours: Monday - Friday from 7:00 a.m. to 9:00 p.m. eastern time

International: (404) 233-4400 (not toll-free)

711 TTS Relay: Persons with a hearing or speech disability may utilize the free Telecommunications Relay Service (TRS) by dialing 711 from any telephone.

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Email us

For general inquiries, you can email thriftline@tsp.gov. Do not email personally identifiable information or documents. Please note that you cannot request account transactions by email.

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General mailing address

ThriftLine Service Center
C/O Broadridge Processing
PO Box 1600
Newark, NJ 07101-1600

mail icon General fax number
1-276-926-8948

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Secure participant mailbox

For account-specific communication sent to you electronically, log in to My Account and select the notification icon on the far right to access your Secure Mailbox.

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Feedback

Use the feedback form to let us know how well TSP meets your needs. We do not respond to feedback submitted through this page. Do not leave personally identifiable information. Feedback

Specific contact information

  • Use the post office box to submit the following to divide a participant’s TSP account:

    • a divorce decree
    • a retirement benefits court order (RBCO)
    • a child support court order (CSCO)
    • a power of attorney, guardianship, or conservatorship order
    • a Privacy Act request
    • a summons, subpoena, service of process or associated correspondence

    You can submit some court orders through the Court Order Center.

    Power of Attorney, Guardianship, and Conservatorship
    TSP Power of Attorney (POA) Center
    C/O Broadridge Processing
    PO Box 1990
    Newark, NJ 07101-1990

    Divorce Decrees, Retirement Benefits Court Orders, Child Support Court Orders
    TSP Court Order Center
    C/O Broadridge Processing
    PO Box 120
    Newark, NJ 07101-0120

    Summons, Subpeonas, and Service of Process Thriftline Service Center C/O Broadridge Processing PO Box 1600 Newark, NJ 07101-1600

    Overnight Delivery

    Power of Attorney, Guardianship, and Conservatorship
    TSP Power of Attorney (POA) Center
    C/O Broadridge Processing
    2 Gateway Center
    283-299 Market Street 17th Fl
    Newark, NJ 07102

    Divorce Decrees, Retirement Benefits Court Orders, Child Support Court Orders
    TSP Court Order Center
    C/O Broadridge Processing
    2 Gateway Center
    283-299 Market Street 17th Fl
    Newark, NJ 07102

    Fax Number:
    Power of Attorney: 1-773-915-6007
    Court Orders: 1-773-915-6006

  • Use this post office box if you are sending the TSP a federal tax levy or a restitution order pursuant to the Mandatory Victims Restitution Act (MVRA).

    ThriftLine Service Center
    C/O Broadridge Processing
    PO Box 1600
    Newark, NJ 07101-1600

    Overnight Delivery
    ThriftLine Service Center
    C/O Broadridge Processing
    2 Gateway Center
    283-299 Market Street 17th Fl
    Newark, NJ 07102

    Fax Number:
    1-276-926-8948

  • Use this post office box if you are submitting a death benefit claim for a TSP account.

    TSP Death Benefits
    ThriftLine Service Center
    C/O Broadridge Processing
    PO Box 1600
    Newark, NJ 07101-1600

    Overnight Delivery
    ThriftLine Service Center
    C/O Broadridge Processing
    2 Gateway Center
    283-299 Market Street 17th Fl
    Newark, NJ 07102

    Fax Number:
    1-276-926-8948

  • Use this email address if you would like to contact FRTIB’s Privacy Office, or if you would like to submit a privacy complaint.

    Additionally, we have developed instructions for submitting a Privacy Act Request if you wish to access or correct records that the FRTIB maintains about you.

    FRTIB Privacy Division
    privacy@tsp.gov

  • Media inquiries can be sent to:

    Office of External Affairs
    PressInquiries@frtib.gov

  • To report a transaction error related to your TSP account, contact the Thriftline in writing at
    one of these addresses:

    ThriftLine Service Center
    C/O Broadridge Processing
    PO Box 1600
    Newark, NJ 07101-1600

    Overnight Delivery
    ThriftLine Service Center
    C/O Broadridge Processing
    2 Gateway Center
    283-299 Market Street 17th Fl
    Newark, NJ 07102

    Fax Number:
    1-276-926-8948