ATO Protect In Action: Read how live customers are using ATO Protect in production to safeguard their businesses Read the case study Now

The IT Helpdesk is under attack.

Your IT Helpdesk receives a call, one of your executives is visiting clients and needs their login credentials reset immediately. As the agent walks them through the ITSM security process, the caller becomes more irate and asks them to hurry up.

They sound like the executive and know key information, but how can the agent be sure? Do they try to keep the caller happy and expedite... or is this an account takeover (ATO) attack?

With ATO Protect from Trusona, they can know who is on the other end.

Frank Abagnale, cyber security expert, 40+ year FBI consultant and subject of ‘Catch Me If You Can’ describes the new GenAI deepfake threat to your IT helpdesk.

Introducing ATO Protect

Know Who Is On The Other End

GenAI deepfake resistant caller identification leveraging multiple authoritative data sources

Detect ATO Risk Instantly

Stop Man-in-the-Middle, SIM Swap, and social engineering attacks

Get Protected Immediately

Zero integration option plus an ITSM API. Thousands of supported document types and multiple international phone networks are covered.

GenAI: A Warning for Your IT HelpDesk

Use Our API to Streamline Your Workflow

The ATO Protect API can be used from any platform to run checks automatically within your organization’s workflows and tools.

Use of the ATO Protect API can help ITSM systems like ServiceNow, Zendesk, Jira, Ivanti, and Freshdesk.

Learn more about the API functionality below.

Integration Options

ATO Protect IT Helpdesk Use Cases

Bulleted List

Password Reset
MFA Reset
Account Recovery
Privileged Access
New user onboarding
Identity Verification

User’s Guide

Modern Threats Deserve Modern Solutions

GenAI deepfakes include “spoofed” documents, data, images, audio, and video. Your IT helpdesk agents and existing ITSM systems are increasingly unable to tell real callers from fraudsters.

Using a real-time identity verification scan, ATO Protect identifies account takeover fraud and stops fraudsters in their tracks.

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ATO Protect By The Numbers

ATO Protect has been built to support your current and future geographic markets. With a no-integration option and ITSM API integration, ATO Protect offers worldwide scanning of government issued documents, with device intelligence, SIM Swap and Man-In-The-Middle detection.

ATO Protect One-Pager

ATO Protect is a game changer! Working with affluent families in the wealth management business, security and confidentiality are always at the top of mind. Amongst the ever-changing technology landscape, we use ATO Protect to verify our clients and ensure their asset security is of the utmost importance.

Steve HarrisonManaging Director, CCO, Exeter Financial

GenAI has changed social engineering, making impersonation easier than ever. ATO Protect is designed to help prevent attacks like voice spoofing and deepfakes.

Alex ManeaCISO, Georgian

Across our organization, we utilize ATO Protect to securely confirm the identities of callers.

Moustafa ElBialyChief Information Officer, Kleiner Perkins

"Adversaries have become very effective at Social Engineering to get around MFA and similar controls, making it essential to add extra validation measures."

Mike ManrodCISO

"We utilize ATO Protect identity verification alongside our verbal wire confirmation protocol to ensure secure transfers of significant funds to our investors and our portfolio companies. It provides an exceptional level of security and confidence by confirming the identity of the recipient before we initiate any transactions."

Agnes SoCFO

"We have a profound sense of moral responsibility to address the growing threats to society’s cyber infrastructure. This mission drives our investment philosophy as well as our everyday operations. That is why we use Trusona’s Account Take Over (ATO) Protect solution to verify a remote identity for all sensitive transactions."

Roger ThorntonGeneral Partner, Ballistic Ventures