Salesforce Introduces Agentforce Testing Center: First-of-Its-Kind AI Agent Lifecycle Management Tooling for Testing AI Agents at Scale

30% of consumers – even more among Gen Z and millennials (37%) – would work with an AI agent instead of a person for faster service.

A quarter of consumers — even more among Gen Z and millennials (roughly one-third) – would share their personal information with an AI agent so it can better anticipate their needs.

45% of consumers are more likely to use an AI agent if there’s a clear escalation path.