XM Knowledge Base
TermScout
We are not the only ones who think our terms are fair to our customers. Our GTCs have been reviewed and certified as ‘Customer Favorable’ by TermScout, an independent contract rating company.
English General Terms and Conditions
If a valid agreement exists between you (“Customer”) and Qualtrics, LLC (“Qualtrics”) related to the subject matter hereof, those terms take precedence over these terms unless otherwise agreed by the Parties in relation to a specific Order Form. Modifications to this Agreement. Qualtrics may modify these GTC at any time by posting a revised version on this website (https://www.qualtrics.com/legal/customers/gtcs/) or otherwise providing notice to Customer. By continuing to use the services after the effective date of any modifications to these GTC, Customer agrees to be bound by the modified terms. Some services may be subject to additional terms specific to those services as set forth in the Product Terms https://www.qualtrics.com/legal/customers/product-terms/, which are incorporated herein to the extent applicable. United States Federal Government Agency: if you are a United States federal government agency, use of the Services is subject to this amendment. Australian Small Businesses: if your contract with Qualtrics is a Small Business Contract for the purposes of the Treasury Laws Amendment (More Competition, Better Prices) Act 2022 (Cth), use of the services is subject to this amendment. Online Payments: if you have purchased your services online, the purchase of those services is subject to this amendment.
Translated General Terms and Conditions
As a global company, we recognise that English may not always be the easiest language for our customers to review. As a result, we have drafted bilingual versions of the GTCs in our most in-demand alternative languages.
Please click the following links to access our translated GTCs. Each non-English translation is provided for convenience only and is not valid or legally binding. In case of a conflict between the English version and any translation, the English version will control.
Usage metrics
The Usage Metrics are the building blocks of our products and are the units that our customers consume when they use the Cloud Services.
Frequently asked questions
We understand you may have questions about how our product interacts with our legal terms. We have created this helpful FAQ to answer common questions our customers have.