Blogrige
https://www.nist.gov/
Blogrige blog postsen“How to Win”: Insights on Strategy and Execution
https://www.nist.gov/blogs/blogrige/how-win-insights-strategy-and-execution
Once a year, leaders from all industries come together to share insights on leadership, innovation, and performance excellence. The Baldrige Fall Conference , October 28–30, which includes the Communities of Excellence (COE) annual conference , comprises sessions on actionable strategies for driving operational excellence, building a culture of continuous improvement, and achieving sustained high performance across an organization’s processes. One of the featured industry leaders, Billy Ray Taylor, founder of LinkedX and former North American director of Goodyear Tire, will deliver a keynote
Tue, 22 Oct 2024 12:00:00 +0000Dawn Baileyhttps://www.nist.gov/node/1864106A Manufacturing Sector Leader Talks about the “Power of the Baldrige Framework”
https://www.nist.gov/blogs/blogrige/manufacturing-sector-leader-talks-about-power-baldrige-framework
A nonprofit serving manufacturers that has generously supported the Baldrige Enterprise is AME ( Association for Manufacturing Excellence ), which comprises 4,000 manufacturing members ranging from executives to senior and middle managers. AME President and CEO Kim Humphrey not only leads AME but is a board member for the Baldrige-based U.S. Senate Productivity and Quality Award, a member of the Alliance for Performance Excellence, the network of Baldrige-based state and sector programs. I recently had the pleasure of interviewing Kim on how she sees the synergy of manufacturing and Baldrige
Tue, 15 Oct 2024 12:00:00 +0000Dawn Baileyhttps://www.nist.gov/node/1862311Signs
https://www.nist.gov/blogs/blogrige/signs
How do you treat signs when you are driving your car? Are you a strict rule follower? Does a stop sign cause you to come to a full stop, or a rolling stop, or no stop at all if you see no traffic? What about that intersection you go through every day, where you never see a car approaching from any other direction? Do you begin to question the need for the stop sign? Do you just treat it as a yield sign? Do you quickly check for a traffic camera or patrol car looking to catch you? And what do you do at yellow lights? When I moved to Massachusetts in the 1960s, the law was that if you came to a
Tue, 01 Oct 2024 12:00:00 +0000Harry Hertz “The Baldrige Cheermudgeon”https://www.nist.gov/node/18618912024’s CEO Challenge: Implement a Systems Perspective by Accelerating the Speed of Trust
https://www.nist.gov/blogs/blogrige/2024s-ceo-challenge-implement-systems-perspective-accelerating-speed-trust
It has been two years since I last examined the challenges facing CEOs and other senior leaders. I developed my thoughts on the current challenges without looking back at my insights from two years ago. Once I had this year’s themes identified, I looked back to see what I had written two years ago. To my surprise, I had titled the blog “ Building Trust as a CEO in 2022.” In 2024, building trust takes on a very different set of challenges than in 2022. 2024’s interlinked challenges for CEOs can only be addressed by viewing and guiding each of their organizations as a system that cannot be built
Tue, 17 Sep 2024 12:00:00 +0000Harry Hertz “The Baldrige Cheermudgeon”https://www.nist.gov/node/1859291Happy Labor Day 2024
https://www.nist.gov/blogs/blogrige/happy-labor-day-2024
Happy Labor Day! The Baldrige Program would like to express our appreciation to all those who work hard for the good of our country through their jobs, public service, and community support. We would also like to thank the many organizations, individuals, and volunteers who support us in our mission to improve the performance and long-term success of businesses and other organizations across the nation.
Thu, 29 Aug 2024 12:00:00 +0000https://www.nist.gov/node/1857436AI and Baldrige: What Are the Proven Leadership and Management Practices?
https://www.nist.gov/blogs/blogrige/ai-and-baldrige-what-are-proven-leadership-and-management-practices
Everyone by now has experienced artificial intelligence (AI). It has become part of our lives, from interactive voice assistants (e.g., Alexa, Siri), to Face ID on smart phones and virtual filters on apps, to algorithms on search engines and screening sites that use our behaviors to suggest what we might like or should buy next. I even found an interesting usage of AI as part of a research program in California, where drones search for sharks near the beach and send texts to folks who signed up to be in the know. Drone footage is fed into "a computer vision machine learning model . . . to
Tue, 06 Aug 2024 12:00:00 +0000Dawn Baileyhttps://www.nist.gov/node/1855456Which Is More Important for Leaders: EQ or IQ?
https://www.nist.gov/blogs/blogrige/which-more-important-leaders-eq-or-iq
This year’s Baldrige 35 th Quest for Excellence Conference featured many presentations on ways to help your organization become more resilient, sustainable, and meaningful for your workforce, with lessons shared on leadership, social responsibility, customer focus, strategy, measurement, and much more. “Leading with Emotional Intelligence” presented by Dr. Latitia McCane of the Apprentice School in Newport News, VA, guided audience members’ reflections on the differences between emotional intelligence (i.e., emotional quotient, or EQ for short) and intelligence quotient (IQ). McCane spoke on
Tue, 09 Jul 2024 12:00:00 +0000Dawn Baileyhttps://www.nist.gov/node/1848071Independence Day 2024
https://www.nist.gov/blogs/blogrige/independence-day-2024
Your friends at the Baldrige Performance Excellence Program wish you a happy Independence Day on July 4th.
Tue, 02 Jul 2024 12:00:00 +0000https://www.nist.gov/node/1851266How Role Models Support Organizational Resilience
https://www.nist.gov/blogs/blogrige/how-role-models-support-organizational-resilience
Senior executives of a sampling of Baldrige Award recipients since 2017 recently described exemplary practices of their organizations that are aligned with the Baldrige Award Criteria’s added focus in 2024 on organizational resilience . They credited such practices with strengthening their organizations’ abilities to surmount formidable challenges and sustain their long-term success. For example, Michael Gerusky, chief innovation and performance officer of the Pittsburgh, Pennsylvania-based Center for Organ Recovery and Education (CORE) , a 2019 Baldrige Award recipient , shared that “CORE has
Tue, 25 Jun 2024 12:00:00 +0000Christine Schaeferhttps://www.nist.gov/node/1847886The Baldrige Executive Fellows, Capstone Projects, and the A3 Problem-Solving Tool
https://www.nist.gov/blogs/blogrige/baldrige-executive-fellows-capstone-projects-and-a3-problem-solving-tool
The Baldrige Executive Fellows are an annual cohort of executives learning about leading their organizations using the Baldrige Excellence Framework® as a guide. As part of the collaborative experience, each executive fellow undertakes a capstone project of strategic significance to their organization. For more than a decade, the fellows have used the A3 problem-solving tool to guide their capstone project definition, planning, and execution. It has proven to be an extremely valuable tool. It is worth considering by all organizations with problems to solve. The A3 tool was first introduced to
Tue, 11 Jun 2024 12:00:00 +0000Harry Hertz “The Baldrige Cheermudgeon”https://www.nist.gov/node/1848076Communities and Organizations: The Resilience Connection
https://www.nist.gov/blogs/blogrige/communities-and-organizations-resilience-connection
This year’s Baldrige 35th Quest for Excellence ® Conference featured many presentations on ways to help your organization become more resilient, sustainable, and meaningful for your workforce, with lessons shared on leadership, social responsibility, customer focus, strategy, measurement, and much more. “Connecting Community and Organizational Resilience,” a session by Maria Dillard, research social scientist with the National Institute of Standards and Technology’s (NIST’s) Community Resilience Program and Hurricane Maria Program, underscored the importance of community resilience and the
Tue, 28 May 2024 12:00:00 +0000Dawn Baileyhttps://www.nist.gov/node/1848511The Baldrige Program Says Good-Bye to Jackie DesChamps
https://www.nist.gov/blogs/blogrige/baldrige-program-says-good-bye-jackie-deschamps
Jacqueline (“Jackie”) DesChamps—head of support services for the Baldrige Program for more than two decades—knows how to run a process well. She is proactive. She is precise. She is persistent. And she is always professional. But after she retires this month, I think she will be remembered less for how she managed processes and more for how she managed people. A strong advocate for those she supervised—and for many others who faced hardships and lacked advantages. A motivational mentor of employees trying to advance their skill sets and careers. A supportive and loyal friend. I’ve witnessed
Tue, 14 May 2024 12:00:00 +0000Christine Schaeferhttps://www.nist.gov/node/1845861What's Happening Now with Communities of Excellence 2026?
https://www.nist.gov/blogs/blogrige/whats-happening-now-communities-excellence-2026
It started with a big idea—about improving the quality of life in the United States. Cross-sector collaboration was a central part of it. Essentially, the vision was to use the Baldrige Excellence Framework® to help communities and entire regions of the United States not only boost their economies but also their health and education outcomes. Not surprisingly, the 11-year-old nonprofit Communities of Excellence 2026(COE) emerged as the brainchild of two former senior leaders of Baldrige Award-winning organizations. As shared in a 2015 blog, Lowell Kruse and Richard Norling, former chief
Tue, 30 Apr 2024 12:00:00 +0000Christine Schaeferhttps://www.nist.gov/node/1846576Senior Leadership Succession Planning: Who Cares?
https://www.nist.gov/blogs/blogrige/senior-leadership-succession-planning-who-cares
Who cares about succession planning? As an organization or an aspiring senior leader, you need to care. Proper succession planning by an organization and its senior leaders is one of the keys to organizational resilience and long-term success. I know this to be true from many Baldrige Award-winning organizations that have done effective succession planning and continued to thrive through generations of leaders. I also know this to be true from personal experience with high-performing organizations that have not prepared a next generation of leaders or abandoned those leaders when it came time
Tue, 16 Apr 2024 12:00:00 +0000Harry Hertz “The Baldrige Cheermudgeon”https://www.nist.gov/node/1840936A Baldrige Award-Winning Nonprofit Highlights Organizational Resilience
https://www.nist.gov/blogs/blogrige/baldrige-award-winning-nonprofit-highlights-organizational-resilience
Located in Pittsburgh, PA, the Center for Organ Recovery & Education (CORE), a 2019 Baldrige Award recipient , is a nonprofit organ procurement organization (OPO) with a federally designated service area encompassing a population of 5.5 million in western Pennsylvania, West Virginia, and one county in New York. One of 56 independent, nonprofit OPOs designated by the Centers for Medicare and Medicaid Services (CMS), CORE’s mission is to save and heal lives through donation. CORE has maintained performance among the top 10% of the nation’s OPOs from 2014 through present. For example, for all
Fri, 05 Apr 2024 12:00:00 +0000Dawn Baileyhttps://www.nist.gov/node/1844671Cyber Expert to Highlight Risks, Opportunities, and How to Build Resilience in the Age of AI
https://www.nist.gov/blogs/blogrige/cyber-expert-highlight-risks-opportunities-and-how-build-resilience-age-ai
Vikrant Arora, an industry-recognized thought leader committed to transforming cybersecurity practice, education, and leadership, will be a plenary speaker on Monday, April 8, at the 35th Quest for Excellence Conference ® . Arora serves as executive chief information security officer for First Health Advisory, a digital health risk assurance organization that aims to help organizations protect their vital interests and accelerate efficiency from the board room to the operating room. Vikrant’s goals are to champion cybersecurity firsts for global industry leaders, building high-performing teams
Tue, 26 Mar 2024 12:00:00 +0000Dawn Baileyhttps://www.nist.gov/node/1842656A Baldrige Award-Winning City Highlights Challenges and Organizational Resilience
https://www.nist.gov/blogs/blogrige/baldrige-award-winning-city-highlights-challenges-and-organizational-resilience
The City of Fort Collins (CO) received the Baldrige Award in 2017 . With more than 2,400 employees and 2,000+ volunteers serving its residents, the City is a full-service municipal corporation operating under a home rule council–manager form of government. Among its nationally distinguished performance achievements, the City ranks in the top 10 percent of cities nationally for the following measures: best place to live, best place to work, quality of culture and recreation, availability of job opportunities, and visual attractiveness. It ranks in the top 1 percent in quality of drinking water
Tue, 19 Mar 2024 12:00:00 +0000Christine Schaeferhttps://www.nist.gov/node/1842261A Baldrige Award-Winning Health Care CEO Highlights Organizational Resilience
https://www.nist.gov/blogs/blogrige/baldrige-award-winning-health-care-ceo-highlights-organizational-resilience
Opened in 1916 and now the largest independent medical center in its primary and secondary markets, Mary Greeley Medical Center (MGMC), a 2019 Baldrige Award recipient , is a public, nonprofit, 220-bed hospital offering inpatient, outpatient, emergency department, home health care, and hospice services. The hospital, which was gifted to the city of Ames by a Union Army officer in the Civil War in memory of his beloved wife, provides health care to the residents of a 14-county area in central Iowa. Inpatient and outpatient services support a continuum of care for patients, including surgery
Tue, 12 Mar 2024 12:00:00 +0000Dawn Baileyhttps://www.nist.gov/node/1840796A Baldrige Award-Winning Health Care CEO Highlights Challenges and Resilience
https://www.nist.gov/blogs/blogrige/baldrige-award-winning-health-care-ceo-highlights-challenges-and-resilience
GBMC HealthCare System (GBMC) received the Baldrige Award in 2020 . Based in Baltimore, Maryland, the provider of inpatient and outpatient care encompasses the Greater Baltimore Medical Center, an acute care community hospital; GBMC Health Partners, which includes 43 primary and specialty care medical practices; Gilchrist, which provides advanced care, elder care, post-acute care, and in-home and facility hospice care; as well as three locations that provide inpatient hospice. Among its nationally distinguished performance achievements, GBMC has earned a 5-star rating (the highest) from the
Tue, 27 Feb 2024 12:00:00 +0000Christine Schaeferhttps://www.nist.gov/node/1840391Quest Speaker Offers Insights on Meaningful Work Environments
https://www.nist.gov/blogs/blogrige/quest-speaker-offers-insights-meaningful-work-environments
Is your organization challenged by high turnover and low engagement, especially among frontline employees? What’s more, are you prepared to meet changing workforce needs so you can attract and retain high-performing employees in the future? In either case, Robert Martichenko has insights to help you. Martichenko, chair of TrailPaths Inc., a company focused on creating meaningful employment environments, will present the second keynote address at the Baldrige Program's upcoming 35 th Quest for Excellence® Conference. Drawing from research and his experiences in supply chain, manufacturing, and
Tue, 06 Feb 2024 12:00:00 +0000Christine Schaeferhttps://www.nist.gov/node/1838686Quest Keynoter to Speak on Benefits of a "Resilience Mindset"
https://www.nist.gov/blogs/blogrige/quest-keynoter-speak-benefits-resilience-mindset
Imagine a workplace of happiness and engagement. What does that look like? Shola Richards, the CEO and founder of Go Together Global™, said leaders will need a “resilience mindset” to guide their teams to that workplace, where individuals—and organizations—are able to “bounce back” even stronger from challenges and disruptions. At the Baldrige Program's upcoming, 35th Quest for Excellence® Conference , Richards, who is the author of Making Work Work and Go Together, will present the keynote address “ Unstoppable Resilience™: The Keys to Staying Strong During any Challenge” to help leaders
Tue, 23 Jan 2024 12:00:00 +0000Dawn Baileyhttps://www.nist.gov/node/1835731Happy Holidays 2023
https://www.nist.gov/blogs/blogrige/happy-holidays-2023
We wish everyone a peaceful holiday season--and look forward to launching the 2024 Baldrige Award process next month!
Tue, 19 Dec 2023 12:00:00 +0000https://www.nist.gov/node/1832931Meet the Five "Al" Siblings and Their Young Cousin
https://www.nist.gov/blogs/blogrige/meet-five-al-siblings-and-their-young-cousin
Let me introduce the five "Al" siblings: information al, aspiration al, foundation al, direction al, and decision al. Also, meet their young cousin, surviv al. In my years of learning about organizations and teaching graduate students about strategy and organizational analysis, I have seen several key concepts that are extremely important and also hard to visualize or implement in a meaningful way. So, I have associated each of them with an al sibling and, more recently, added their cousin, another al. The concepts (in the order of the al's above) are mission, vision, values, goals, and
Tue, 12 Dec 2023 12:00:00 +0000Harry Hertz “The Baldrige Cheermudgeon”https://www.nist.gov/node/1831141Happy Thanksgiving 2023
https://www.nist.gov/blogs/blogrige/happy-thanksgiving-2023
We are thankful for all who support our mission through their time, talents, and commitment to helping organizations improve and thrive.
Tue, 21 Nov 2023 12:00:00 +0000https://www.nist.gov/node/1830651Celebrating Manufacturing Day: Ensuring Skilled Workers for the Next Generation
https://www.nist.gov/blogs/blogrige/celebrating-manufacturing-day-ensuring-skilled-workers-next-generation
During the recent celebration of Manufacturing Day, thousands of U.S. manufacturers showcased the realities of modern manufacturing to students as a way to inspire the next generation. The importance of this cannot be understated, as over the next decade, 4 million U.S. manufacturing jobs will need to be filled, according to a workforce study by The Manufacturing Institute and Deloitte. The study reports that a skills gap may leave more than half of those manufacturing jobs unfilled through 2028, creating $2.5 trillion of unrealized economic impact. Through its products and services to help
Tue, 14 Nov 2023 12:00:00 +0000Dawn Baileyhttps://www.nist.gov/node/1830031Baldrige Resilience: Pathways to Manufacturing Careers
https://www.nist.gov/blogs/blogrige/baldrige-resilience-pathways-manufacturing-careers
During the recent celebration of Manufacturing Day, thousands of U.S. manufacturers showcased the realities of modern manufacturing to students as a way to inspire the next generation. The importance of this cannot be understated, as o ver the next decade, 4 million U.S. manufacturing jobs will need to be filled, according to a workforce study by The Manufacturing Institute and Deloitte . The study reports that a skills gap may leave more than half of those manufacturing jobs unfilled through 2028, creating $2.5 trillion of unrealized economic impact. Through its products and services to
Tue, 07 Nov 2023 12:00:00 +0000Dawn Baileyhttps://www.nist.gov/node/1829196Puzzlement
https://www.nist.gov/blogs/blogrige/puzzlement
Permit me the opportunity to ramble a little, and then I will pull all my musings together. New York Times Puzzles I enjoy solving puzzles! I start each morning by doing at least two New York Times puzzles, Wordle and Connections. My wife and my sons and their spouses do the same, although not necessarily as part of their early-morning routine (except on weekends). We have a texting thread where we each report our daily scores, together with some running commentary on how we (or one of the others) performed that day. While we are hundreds of miles apart, these texts keep us in daily contact. I
Tue, 24 Oct 2023 12:00:00 +0000Harry Hertz “The Baldrige Cheermudgeon”https://www.nist.gov/node/1827066Leading for Innovation, Part 5: Insights from Stellar Solutions’ Janet Grondin
https://www.nist.gov/blogs/blogrige/leading-innovation-part-5-insights-stellar-solutions-janet-grondin
Five-Part Leadership Blog Series Senior leaders of five recent Baldrige Award recipients representing diverse sectors of the U.S. economy— The Charter School of San Diego (CSSD), Elevations Credit Union, Guidehouse (formerly PricewaterhouseCoopers Public Sector), Memorial Hermann Sugar Land Hospital, and Stellar Solutions--presented insights on how they guide their high-performing organizations to innovate at the Baldrige Performance Excellence Program’s 34th Quest for Excellence ® conference in April 2023. Following are highlights of the presentation by Janet Grondin of Stellar Solutions
Tue, 03 Oct 2023 12:00:00 +0000Christine Schaeferhttps://www.nist.gov/node/1826511Cybersecurity Framework 2.0 Expands Scope and Adds Focus on Governance
https://www.nist.gov/blogs/blogrige/cybersecurity-framework-20-expands-scope-and-adds-focus-governance
Since 2014, the NIST Cybersecurity Framework has been used by organizations to reduce cybersecurity risks. In 2016 (with a revision in 2019), the Baldrige Performance Excellence Program published a companion, self-improvement tool, Baldrige Cybersecurity Excellence Builder (BCEB), to help organizations better understand the effectiveness of their cybersecurity risk management efforts and identify improvement opportunities in the context of their overall organizational performance. The self-assessment tool blended organizational assessment approaches from the Baldrige Program with the concepts
Tue, 19 Sep 2023 12:00:00 +0000Dawn Baileyhttps://www.nist.gov/node/1821506Inspired by Baldrige Concepts, Digital Health Transformations Possible through “Most Wired” Analytics
https://www.nist.gov/blogs/blogrige/inspired-baldrige-concepts-digital-health-transformations-possible-through-most-wired
For 20 years, the Most Wired Survey, which assesses the digital achievements of health care entities, was managed through a successful partnership with the American Hospital Association and College of Healthcare Information Management Executives (CHIME). But, about five years ago, CHIME decided to rebuild the survey inspired by core concepts of the Baldrige Excellence Framework®—benchmarking, performance excellence, continuous improvement, scoring bands—with the key concept of helping organizations measure their performance. The survey now aims to deliver even more data insights to health care
Tue, 05 Sep 2023 12:00:00 +0000Dawn Baileyhttps://www.nist.gov/node/1815206Happy Labor Day 2023
https://www.nist.gov/blogs/blogrige/happy-labor-day-2023
Honoring those whose hard work makes our lives better
Tue, 29 Aug 2023 12:00:00 +0000https://www.nist.gov/node/1821956A New Baldrige Star Shines in Heaven*
https://www.nist.gov/blogs/blogrige/new-baldrige-star-shines-heaven
A Baldrige star has left our earthly realm and now shines brightly in heaven. On August 6 th, 2023, former Baldrige Program staff member Mary Jane Poulter (known to most of us as Jane) passed away after a two-year battle with cancer. I am told she died peacefully after a brief period of palliative care. While I can’t find the words to express all that Jane was to so many people, I needed to share some thoughts to begin the healing process for myself and all her colleagues and friends in the Baldrige community. Jane, the Person Feelings about Jane were evident from the immediate outpouring and
Tue, 22 Aug 2023 12:00:00 +0000Harry Hertz “The Baldrige Cheermudgeon”https://www.nist.gov/node/1821316Baseball, Baldrige, and Change Management
https://www.nist.gov/blogs/blogrige/baseball-baldrige-and-change-management
I recently read an article on Forbes website by Michael Peregrine about lessons from this season's changes in baseball's pitch clock that apply to corporate leadership. I found the lessons parallel what the evolving Baldrige Excellence Framework® has been encouraging leaders of organizations to think about. Some of the lessons go back to the very beginnings of the Baldrige Program in 1987, and some mirror the changing environment reflected in newer or updated concepts in the Baldrige framework. For those who are not followers of professional baseball, there were several rule changes this
Tue, 08 Aug 2023 12:00:00 +0000Harry Hertz “The Baldrige Cheermudgeon”https://www.nist.gov/node/1742061Leading for Innovation, Part 4: Insights from Memorial Hermann’s Malisha Patel
https://www.nist.gov/blogs/blogrige/leading-innovation-part-4-insights-memorial-hermanns-malisha-patel
Five-Part Leadership Blog Series Senior leaders of five recent Baldrige Award recipients representing diverse sectors of the U.S. economy— The Charter School of San Diego (CSSD), Elevations Credit Union, Guidehouse (formerly PricewaterhouseCoopers Public Sector), Memorial Hermann Sugar Land Hospital, and Stellar Solutions--presented insights on how they guide their high-performing organizations to innovate at the Baldrige Performance Excellence Program’s 34th Quest for Excellence ® conference in April 2023. Following are highlights of the presentation by Malisha Patel of Memorial Hermann
Wed, 26 Jul 2023 12:00:00 +0000Dawn Baileyhttps://www.nist.gov/node/1742646Baldrige/MEP Help Manufacturers Implement Industry 4.0 Concepts
https://www.nist.gov/blogs/blogrige/baldrigemep-help-manufacturers-implement-industry-40-concepts
“Digital transformation—often informally referred to as Industry 4.0 —. . . is and will continue to redefine the standards of competitiveness, performance, and, further, the minimal ability [of U.S. manufacturers] to participate in the market,” said Phil Centonze, managing partner, POS-IMPACT LLC (formerly director of performance assessment at FloridaMakes, the Manufacturing Extension Partnership (MEP) business management consulting center that serves organizations in the state of Florida). Therefore, the changing of the U.S. market requires “a rapid, yet disciplined, approach to integrate
Tue, 11 Jul 2023 12:00:00 +0000Dawn Baileyhttps://www.nist.gov/node/1734786Independence Day 2023
https://www.nist.gov/blogs/blogrige/independence-day-2023
From Your Friends at the Baldrige Performance Excellence Program
Thu, 29 Jun 2023 12:00:00 +0000https://www.nist.gov/node/1815006Caveat Emptor. The "Mudgeon" Rides Again!
https://www.nist.gov/blogs/blogrige/caveat-emptor-mudgeon-rides-again
I was in the middle of writing a blog on leadership lessons from this season's professional baseball rule changes (watch for it in the future) when I had to take a break and run a few errands. One of the errands was a stop at the local, big-box, hardware store and garden center. I was there to buy some herbs for our herb garden. I will start from the very beginning. I fancy myself the Baldrige Cheermudgeon because I am generally a cheerleader for the Baldrige Excellence Framework® and the concepts embodied therein. However, based on an occasional customer experience, I become the Cur mudgeon
Tue, 20 Jun 2023 12:00:00 +0000Harry Hertz “The Baldrige Cheermudgeon”https://www.nist.gov/node/1743556Leading for Innovation, Part 3: Insights from Guidehouse’s Scott McIntyre
https://www.nist.gov/blogs/blogrige/leading-innovation-part-3-insights-guidehouses-scott-mcintyre
Five-Part Leadership Blog Series Senior leaders of five recent Baldrige Award recipients representing diverse sectors of the U.S. economy— The Charter School of San Diego (CSSD), Elevations Credit Union, Guidehouse (formerly PricewaterhouseCoopers Public Sector), Memorial Hermann Sugar Land Hospital, and Stellar Solutions—presented insights on how they guide their high-performing organizations to innovate at the Baldrige Performance Excellence Program’s 34th Quest for Excellence ® conference in April 2023. Following are highlights of the presentation by Scott McIntyre of Guidehouse. “A Deep
Tue, 06 Jun 2023 12:00:00 +0000Christine Schaeferhttps://www.nist.gov/node/1743696Leading for Innovation, Part 2: Insights from Elevations Credit Union's Gerry Agnes
https://www.nist.gov/blogs/blogrige/leading-innovation-part-2-insights-elevations-credit-unions-gerry-agnes
Five-Part Leadership Blog Series Senior leaders of five recent Baldrige Award recipients representing diverse sectors of the U.S. economy— The Charter School of San Diego (CSSD), Elevations Credit Union, Guidehouse (formerly PricewaterhouseCoopers Public Sector), Memorial Hermann Sugar Land Hospital, and Stellar Solutions--presented insights on how they guide their high-performing organizations to innovate at the Baldrige Performance Excellence Program’s 34th Quest for Excellence ® conference in April 2023. Following are highlights of the presentation by Gerry Agnes of Elevations Credit Union
Tue, 23 May 2023 12:00:00 +0000Christine Schaeferhttps://www.nist.gov/node/1743566Leading for Innovation, Part 1: Insights from CSSD’s Mary Bixby
https://www.nist.gov/blogs/blogrige/leading-innovation-part-1-insights-cssds-mary-bixby
Five-Part Leadership Blog Series Senior leaders of five recent Baldrige Award recipients representing diverse sectors of the U.S. economy— The Charter School of San Diego (CSSD), Elevations Credit Union, Guidehouse (formerly PricewaterhouseCoopers Public Sector), Memorial Hermann Sugar Land Hospital, and Stellar Solutions--presented insights on how they guide their high-performing organizations to innovate at the Baldrige Performance Excellence Program’s 34th Quest for Excellence ® conference in April 2023. Following are highlights of the presentation by Mary Bixby of CSSD. Disruption and
Tue, 09 May 2023 12:00:00 +0000Dawn Baileyhttps://www.nist.gov/node/1742546