LINE GAME closures and refunds

LY Corporation ("LYC") has closed some of its game titles under its LINE GAME division as of 3pm, June 28, 2024 (GMT+9).

In accordance with the Payment Services Act, Article 20, Paragraph 1, customers will be entitled to claim refunds as described below for in-game currencies remaining in their accounts (hereinafter referred to as paid-for prepaid payment instrument balance) at the time the game closes.

We would like to express our gratitude to all our players to date. LINE GAME will continue to work to bring enjoyable games to everyone. Thank you for your understanding.

Information on the game titles to be closed as well as the prepaid payment instruments to be refunded can be found below.

Game title closure and refundable prepaid payment instrument types

Paid-for prepaid instrument balances that have not been used by 3pm, Jun. 28, 2024 (GMT+9) will be refunded.

Issuer of prepaid items to be refunded

LY Corporation

Refund application process

1. Access the Refund Application Form (located at https://refund.game.line.me) and log in using the mail address and password associated with your LINE account.

- Please access the form using a computer browser, as accessing it from a mobile device may cause it to not function properly.

2. Select the game for which you wish to request a refund and confirm that the amount shown is correct.

3. Enter your bank account information for the bank transfer, then submit the form. Note: If your outstanding balance was zero, then you will not be prompted to enter any bank account information.

- To all players playing via a method other than LINE Login:
The instructions above are only for players using LINE Login.
In order to apply for a refund, players using other than LINE Login will have to access the inquiry form via the link below. Please use the form to let us know that you wish to be refunded, making sure to include the game title in question in your message. We will then provide you with an email address to send your balance and bank account information to.
Please write down your unique user identifier (UID) when requesting a refund via the inquiry form. (You need to make a note of your UID while game service is still available.)

Please tap the Menu button at the bottom left of the main game screen and go to Settings to find your UID under the SUPPORT tab.

If you are not sure what your unique user identifier (UID) is, please provide us with the following information when requesting a refund.

・ The stage you have reached (please also let us know if it's a main stage or Challenge Mode stage) and your receipt information.
・ Receipt information: Date of purchase, payment number, amount, and item name
　- We may contact you again with additional questions if more information is necessary to identify your account.

▼ Inquiry form
https://contact-cc.line.me/lg/

Refund application period

From 3pm, July 5, 2024 to 3pm, October 4, 2024 (GMT+9)
- Any application forms received before or after this period will NOT be considered.

Refund process

Once your refund application has been processed, an amount equivalent to your outstanding balance will be transferred to your bank account in Japanese Yen.
- Money transfer fees, whether for national or international transactions, will be paid by us.
However, when transferring funds to overseas accounts, some additional fees such as intermediary fees or currency exchange fees may be levied. Unfortunately, we are unable to pay these fees.

Inquiries

Please contact LY Corporation (Tokyo Garden Terrace Kioicho - Kioi Tower, 1-3 Kioicho, Chiyoda-ku, Tokyo) via the inquiry form located at https://contact-cc.line.me/

Notes

・ Refunds will be processed no earlier than October 31, 2024 (GMT+9).
・ If you wish to make any changes to the information you provided on your Refund Application Form, simply fill out the form and submit again. Only the last form you submit will be processed for refunds.

Thank you.