Jamf Premium Support
Three tiers to offer the level of support you need.
Organizations come in all shapes and sizes
Shouldn't your support model do the same?We understand that every organization is unique. To help you enjoy the type of support that maximizes technology initiatives, moves organizations forward and gives users the best Apple device experience possible, we offer different tiers of Premium Support to match your needs and budget.
Our modernized Premium Support complements our legendary customer support to help you achieve your strategic goals and address any urgent issues.
What do you get at each Premium Support tier?
| Premium Support Silver | Premium Support Gold | Premium Support Platinum | |
|---|---|---|---|
| Tier 3 support | yes | yes | yes |
| Premium support contacts | 2 | 3 | 10 |
| Phone Support Model | Standard | Priority | Priority |
| 24/7 support | yes | yes | |
| Enhanced support reporting | yes | yes | |
| Service hours | 8 | 24 | |
| Root cause analysis for P1 issues | yes | ||
| Named primary support engineer | yes | ||
| Management sponsorship | yes | ||
| Target response time | Response times vary. View details. | Response times vary. View details. | Response times vary. View details. |
| Commerical cost | $12,000 | $28,000 | $60,000 |
| Education cost | $10,000 | $18,000 | $50,000 |
Jamf Premium Support FAQ
What is a Jamf Premium Support contact?
Jamf Premium Support contacts, identified by the customer, receive Premium Support level benefits when contacting Jamf Support.
What are Professional Services hours?
Professional Services hours can be used for standard or customized services. Our engineers will tailor a plan to align with your goals, ensuring each hour delivers maximum impact—from onboarding to optimization.
What is a named primary support engineer?
For the Jamf Premium Support plans that offer this feature, their tickets will route to the same support engineer when possible and for Platinum level this can be designated by region.
What is management sponsorship?
Regular engagement with a member of our leadership team to help ensure success.
Ready to get started with Premium Support?
Pair Premium Support with Premium Services. Learn More.