Privacy, Rights and Non-Discrimination
Patients' Right
This booklet contains information about your rights to make healthcare decisions in Maryland. It also includes GBMC's Patients Bill of Rights. Please read it carefully.
Translated versions: Arabic | Mandarin | Spanish | Russian | Vietnamese
Translated versions: Arabic | Mandarin | Spanish | Russian | Vietnamese
Notice of Privacy Practices (NOPP)
This booklet contains information about your right to have your health information protected and how your health information is allowed to be used by GBMC. Please read it carefully.
Privacy Officer c/o Compliance Dept.
Greater Baltimore Medical Center
6701 N. Charles Street
Towson, MD 21204
6701 N. Charles Street
Towson, MD 21204
Phone: 443-849-2000
TTY: 800-735-2258
TTY: 800-735-2258
Feedback
At Greater Baltimore Medical Center, we strive to deliver the best possible care for our patients. If you have any concerns about your stay, we encourage you to speak directly with your nurse, your doctor and/or a manager. To contact a specific unit or department view our full directory or call our main number at 443-849-2000. You can also share your concerns with one of our staff in the Quality and Patient Safety Department at extension 2960, who will work with the clinical team or department manager to resolve your concerns. You may also complete this online form to communicate with the quality/patient safety department. We appreciate the opportunity to resolve concerns and learn about ways we can improve our services.
You may also request a review by the following organizations:
You may also request a review by the following organizations:
Office of Health Care Quality, Hospital & HMO QA Unit
7120 Samuel Morse Drive, Second Floor
Columbia, MD 21046
410-402-8016 or toll free 1-877-402-8218
7120 Samuel Morse Drive, Second Floor
Columbia, MD 21046
410-402-8016 or toll free 1-877-402-8218
Joint Commission Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
toll free 1-800-994-6610
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
toll free 1-800-994-6610
Notice of Non-Discrimination
GBMC HealthCare complies with applicable federal civil rights laws and does not discriminate, exclude or treat people differently based on age, gender, sex (consistent with the scope of sex discrimination described at 45 CFR 92.101(a)(2)), race, color, national origin, religion, sexual orientation, gender identity or expression, or disabilities.
GBMC provides free aids and services to people with disabilities and language assistance for those whose primary language is not English. These aids and services include, but are not limited to:
If you believe that GBMC has failed to provide these services or discriminated in another way, you may file a grievance by contacting our Resolution Specialist at 443-849-2960. You can also forward your concerns by email to ResolutionManager@gbmc.org, regular mail to the attention of the Resolution Specialist, Quality and Safety, 6701 North Charles Street, Baltimore, MD 21204 or by fax to 443-849-2258. Our Resolution Specialist will be happy to assist you and answer any questions you may have. For general questions related to GBMC’s compliance with federal civil rights laws, you can email Compliance@gbmc.org.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: Centralized Case Management Operations, U.S. Department of Health and Human Services, 200 Independence Avenue, SW, Room 509F, HHH Building, Washington, D.C. 20201, Phone: 1-800-368-1019, TDD: 1-800-537-7697 Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.
GBMC provides free aids and services to people with disabilities and language assistance for those whose primary language is not English. These aids and services include, but are not limited to:
- Qualified interpreters for American sign language.
- Qualified interpreters for those whose primary language is not English.
If you believe that GBMC has failed to provide these services or discriminated in another way, you may file a grievance by contacting our Resolution Specialist at 443-849-2960. You can also forward your concerns by email to ResolutionManager@gbmc.org, regular mail to the attention of the Resolution Specialist, Quality and Safety, 6701 North Charles Street, Baltimore, MD 21204 or by fax to 443-849-2258. Our Resolution Specialist will be happy to assist you and answer any questions you may have. For general questions related to GBMC’s compliance with federal civil rights laws, you can email Compliance@gbmc.org.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: Centralized Case Management Operations, U.S. Department of Health and Human Services, 200 Independence Avenue, SW, Room 509F, HHH Building, Washington, D.C. 20201, Phone: 1-800-368-1019, TDD: 1-800-537-7697 Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.
Health Information Exchange
The Health Information Exchange allows health care professionals and patients to appropriately access and securely share a patient’s vital medical information electronically. There are many health care delivery scenarios driving the technology behind the different forms of health information exchange available today. Sharing updated, electronic patient information with other providers enables you to:
- Access and confidentially share patients’ vital medical history, no matter where your patients are receiving care—specialists’ offices, labs or emergency rooms
- Provide safer, more effective care tailored to your patients’ unique medical needs