Case Study: How Finder Maintains Strong Security Standards with Dashlane

Originally published:January 17, 2023|Last updated:September 16, 2024|Dashlane

To build trust, Finder takes a proactive security approach by following the Principle of Least Privilege (PoLP), which means they try to minimize access by only granting it when it’s absolutely essential. “Finder has always been obsessed with protecting people’s data,” Shirley shares.

For the past six years, Finder has trusted Dashlane. Within that time, they grew to become a global organization. When they were a 10-person, one-office team, it was more straightforward to protect data: each employee used their own password management solution. But with multiple locations, Finder knew security would be more complicated. The organization wanted to implement an official process that would provide an efficient way to scale their security. 

“Beyond our IT team, data security has always been a part of our culture; it’s even part of everyone’s job description,” Shirley says. “But with so many shared services, we wanted to establish a single password management solution for all employees, and that required a culture shift.” 

Finder needed one solution that would fit into their strong cybersecurity culture and be worthy of all their employees’ and customers’ trust.

Shirley and her colleagues leveraged their industry-leading product comparison capabilities to evaluate several password management solutions on UX and scalability.

Dashlane's password vault in the browser extension app on desktop.

“UX plays an integral role in employee adoption and solution administration. I disliked how hard it was to control access with some solutions that we considered,” Shirley explains. “The Dashlane Admin Console offers a fantastic UX.”

Finder also compared customer service offerings. Shirley reached out to the customer service teams of several password management solutions but wasn’t happy with most of the results. “Some offerings never answered our queries, while others took weeks to respond and others responded that they couldn’t resolve our problem,” Shirley shares. “Dashlane, on the other hand, has offered top-notch customer service and always has a common-sense resolution.” 

Today, Finder benefits from a variety of features:

A screenshot of the Dark Web Monitoring feature in the Dashlane web app.

A screenshot of the password generator in the Dashlane web extension.

As Finder became a global organization, Dashlane helped make it easy for them to scale efficiently. The organization now uses 460 seats and has a 92% adoption rate.

A screenshot of the secure notes feature in the Dashlane web app.

Today, Finder uses Dashlane on three continents and in seven countries. Collaborating across numerous time zones, Finder relies on Dashlane to provide a safe way to share sensitive information. “We’re using Secure Notes in really creative ways. It’s essentially an encrypted notepad, so its potential is almost limitless. For sensitive items that we only want to share with a select group – such as API keys and anonymous IDs – Secure Notes has been a great solution,” Shirley explains.

With their strong security standards, the solution fits nicely into the organization’s culture. “Our employees understand the importance of security and they like Dashlane,” Shirley shares.

At Finder, employees consider security to be part of everyone’s responsibility. Employees put that belief into action by sharing any security issues or concerns; for example, being proactive when someone’s information is compromised. “When Dashlane’s Dark Web Monitoring notifies employees that their sensitive information has been exposed, our employees take a screenshot of that notification and share it on Slack. They know it’s important to check the impact of that breach on the company and on other people,” Shirley explains. “We very much believe that the phrase 'when you see something, say something' extends to information security.”

Finder employees also enjoy using Dashlane in their personal lives because of its convenience. Each B2B employee account comes with a free personal account with specified business and personal spaces to keep sensitive information separate. Dashlane’s digital wallet is one of their favorite features. “I love using Dashlane’s digital wallet because it saves me from carrying my cards around all the time,” Shirley explains. “The feature is amazing for online shopping.”

Over half a decade into using Dashlane, Finder still feels confident placing their trust in the solution and is proud to share that information with customers.

Finder continues to discover new ways to use the solution. As a result, their partnership with Dashlane is thriving. “Expectations around security are growing and we look to Dashlane to help us provide our customers and employees with the security solutions they need,” Shirley explains.

Dashlane

Dashlane is a web and mobile app that simplifies password management for people and businesses. We empower organizations to protect company and employee data, while helping everyone easily log in to the accounts they need—anytime, anywhere.

Read more