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Experience-Centric Operations
Finally, real-time operational product analytics.
Unlock the power of full-census, comprehensive client-side telemetry to transform digital experiences. Gain deep insights from every digital customer interaction in real time. Proactively ensure flawless journeys and align teams with comprehensive, unsampled data across customer experience, app performance, and system health.
Unite teams around true customer experience and product KPIs.
Measure what matters
Provide every team with real-time metrics unifying user interactions, app performance, and system response to understand exactly where issues impact your business.
Flow based metrics
Track and optimize every step of the digital experience to ensure every user journey leads to engagement and revenue.
Unified visibility
Give engineering, operations, and support teams access to real-time data, breaking down silos and ensuring faster issue resolution.
Fix issues impacting conversion – as they happen.
Click to root cause in seconds
Identify the source of an issue in a few clicks, while customers are still in session.
AI-supported anomaly detection
Detect issues before your customers start Tweeting with AI-driven anomaly detection and proactive alerts.
AI-augmented diagnostics
Quickly identify customer-impacting problems with detailed root-cause analysis.
Deliver unmatched app speed and flawless experiences.
Prioritize based on engagement data
Use engagement and experience data to prioritize the features and improvements that matter most to your customers.
Analyze A/B testing
Use Conviva’s real-time telemetry to gain instant and precise insights, allowing you to refine app performance based on live user data.
Actionable user flow metrics
Continuously track and measure critical user flows—such as time to login, search, and payment success—ensuring the optimization of every step in the customer journey.
Reduce tool sprawl with a unified platform.
Single pane of glass
Ditch the 6+ data tools you’re currently using. Finally, have all your product and operational data in one platform connected to business outcomes.
Unified collaboration across teams
Align product, engineering, IT, and support with shared insights that reduce complexity and enable real-time coordinated responses.
Accelerate tool rationalization
Combine observability, telemetry, and analytics in one location, cutting down tool sprawl, improving team efficiency, and saving money.
Reduce data costs, improve efficiency, and activate what matters.
Flexible data ingestion
Activate only the data that drives your business, cutting storage and processing costs by up to 80%.
Time-State Technology™
Instantly analyze massive datasetsto understand where to improve Quality of Experience, without massive data warehouse costs. Read more about Time-State Technology.
Seamless integration
Ingest and store real-time sessionized data into your data lake to eliminate useless information, reducing both storage and querying costs.
