CivicPlus Software for Elected Officials
Elected officials may get the applause, but they also bear the burden of being the face of their local governments. Mayors, commissioners, and other elected leaders need interactions between residents to be easy, transparent, and efficient. With CivicPlus® technology, resident communications, request tracking, and resolving issues are at the heart of how our software is designed.
Typical Challenges for Elected Officials
Challenge 1
I need a way to stay informed about the issues my residents face in my community, what trends may be occurring, and how efficiently they are being resolved.
Solution
Our SeeClickFix 311 CRM system’s reporting functionality provides insight into what is working well in your community, what complex issues are affecting your ability to create positive civic experiences, and how your priority initiatives are progressing.
The Product that can help
311 CRM Management
Challenge 2
People don’t know where to find voting centers.
Solution
Our SeeClickFix 311 CRM solution has integrated mapping features that allow staff to update the locations of voting centers and provide a link to that map to the community.
The Product that can help
311 CRM Management
I think public works directors are looking to try to figure out a way to branch between their roads and their traffic and their sewer and stormwater,” said Gallardo. “At least here, that was our goal. We wanted one unified system.
Angela Gallardo
Kitsap County Public Works Stormwater Division Program Manager
Challenge 3
When a disaster happens, local government public safety communicators need trustworthy, easy-to-use tools to reach residents with instructions, resources, and updates and reassure them that their government is doing everything possible to protect life and property.
Solution
Our Mass Notification system helps local leaders and safety officials ensure residents see the proactive measures taken for their safety. It allows for immediate emergency alerts during natural disasters, followed by routine updates on recovery efforts, effectively demonstrating the local government’s commitment to protecting residents’ quality of life.
The Product that can help
Mass Notification System
We saw what CivicPlus was able to do for us with our website redesign, so we thought, why not work with CivicPlus on a refresh of our alert system too?
Liz Nunez
Wellington Public Information Officer
Challenge 4
I need a website that enables seamless interactions between residents and our services and provides timely and relevant information to my community, particularly when that information is seasonal, such as during election season.
Solution
Our Municipal Websites are purpose-built to improve civic experiences online with effective content searches and timely and easy content management. Our integrated CivicPlus Chatbot will also answer common questions with minimal searching in a way that simulates a high-quality customer service experience.
The Product that can help
Municipal Websites
Our overall experience has been pretty fantastic. I get asked by other cities all the time who I’m using and I always give rave reviews because we’re just as happy as could be with our website and the service we get.
Aaron Crim
Director of Public Relations & Digital Media, West Valley City
Challenge 5
I need a cost-effective way to assist our overburdened clerk department, improve the meeting process for our board, and comply with resident transparency expectations.
Solution
Our Agenda and Meeting Management solutions are designed to automate manual tasks for clerks, result in a positive return on investment, foster cross-departmental collaboration, and digitize the meeting process for elected officials and residents.
The Product that can help
Agendas & Meetings
Compared to what we were spending before, we have reduced our agenda preparation time by 40-50%
Zack Beck
City of Escondido City Clerk
Challenge 6
Our city officials post online using our general social media accounts. They represent our city in their public communications, and we need a way to preserve all records from past and current leaders.
Solution
With CivicPlus’ Social Media Archiving software, administrations can preserve social media posts even if former leadership’s posts are removed. Elected officials can also link personal accounts, further enriching your social media archive and promoting transparency and trust with residents.
The Product that can help
Social Media Archiving
It is definitely worth the money to have that safety net behind us, it’s a great peace of mind tool.
Challenge 7
I want to make life easier and safer for residents and business owners while at the same time setting the stage for economic growth within our community.
Solution
Our Community Development software includes a collaborative staff interface to streamline community development projects. It also includes a transactional, public-facing portal to help community leaders complete projects safely and quickly, prompting efficient growth and resident satisfaction.
The Product that can help
Community Development
[CivicPlus’ Code Enforcement, Permitting, and Licensing solution” is the easiest and most intuitive software that I’ve used. It was easy to implement, and it’s been easy to train others how to use it too.
Jason Toohey
City of Nashua IT Project Manager
The integration of SeeClickFix and Cartegraph allowed Burlingame to manage and monitor citizen requests in real-time.