乐胖代购免代理版

Consumer Hotline for Tourists

Consumer Hotline for Tourists

The Consumer Hotline for Tourists offers telephone consultation that overseas visitors to Japan can use if they experience consumer issues while visiting Japan. Feel free to call this hotline if you encounter consumer issues involving stores, restaurants, bars, transportation, or hotels during your visit.

★Standard call rates to the call center will apply.

Hours:Mon. – Fri. 10:00 a.m. – 4:00 p.m.
（Closed weekends, national holidays, and Dec. 29 – Jan. 3）

[Available languages]
English, Chinese, Korean, Thai, Vietnamese, French, Japanese

The Consumer Hotline for Tourists handles consumer issues only. It cannot provide tourist information or answer questions related to lost items, accidents, or illness or injury.

Consumer Problems FAQ

You can search for information on how to deal with typical consumer problems.

FAQ Keyword Search

Popular Keywords

Return Counterfeit Charge

FAQ Category Search

Top FAQ's

I found it cheaper somewhere else, so I want to return it.

I bought a brand-name handbag, but I wonder if it is genuine.

I was charged for food that I didn’t order.

The room at the lodging was different from what was shown on the booking site.

I was charged a huge amount for repairs to the rental car.

Helpful Information

Japanese Culture and Customs

Mobility / Transport

Video

Helpful Links

View All

Japan Tourist Information
Japan National Tourism Organization
Tax exemption information
Japan's Tax Exemption (Japan National Tourism Organization)
Healthcare
Guide for Use of Healthcare Institutions

Consumer Hotline for Tourists

★Standard call rates to the call center will apply.

Hours: Mon. – Fri. 10:00 a.m. – 4:00 p.m.
（Closed weekends, national holidays, and Dec. 29 – Jan. 3）

[Available languages]
English, Chinese, Korean, Thai, Vietnamese, French, Japanese