Frequently Asked Questions

If you have forgotten your password, it is easy to access your Bleuforêt account again. You can go to the My Account section and click on the link "Forgotten password? "where you can enter your email address. This email address must be the one you use on your Bleuforêt account. We will then send you a link directly to your email address so that you can reset your password.

We are sorry that you are unable to create an account. You can take the following steps to try to resolve this concern:

Make sure that the chosen password is 6 or more characters long
Make sure you do not already have a Bleuforêt account with the email address you are using. If this is the case, refer to the section "I forgot my password".
Make sure that your email address and confirmation of your email address are identical, as well as your password and confirmation of your password.
Try using a different browser (Internet Explorer, Firefox, Google Chrome...)
Delete cookies from your browser history

If these steps still do not allow you to create your account, you can contact our Customer Service by clicking here. If possible, can you include screenshots of the error messages you see appearing.

Once registered, you will be able to log into My Account at any time. This section will allow you to change your password, email address or delivery addresses. If you have not visited our site for some time, it is best to check the My Account section to ensure that all information is up to date. The different sections of your account:

My addresses: click on modify to add, modify or delete a billing and/or delivery address
My order history: allows you to consult all orders placed on the Bleuforêt website
My personal information: allows you to modify your personal information (password, newsletter subscription, date of birth, surname, first name)

After your registration and first order, you should receive various emails from us such as Bleuforêt newsletters, purchase, shipping and return confirmations, as well as answers from Customer Service. Your email may consider our emails as spam.

To do this, you must add'boutique@e.bleuforet.fr' and'info@e.bleuforet.fr' to your authorized contacts. Be sure to use the email address you provided to register on Bleuforêt. All you have to do is log into your account to check this.

If you still have problems, contact our Customer Service with as much detail as possible about the problem you are experiencing and we will do our best to help you.

If you no longer wish to subscribe to the Bleuforêt newsletter, you can simply unsubscribe:

By clicking on the unsubscribe link in one of our emails,
By logging into your Bleuforêt account, click on''Modify'' in the''My personal information'' section and uncheck subscribe to the newsletter.

It is important to note that unsubscribing can take up to 7 days to become effective. If you change your mind, you can easily subscribe to our newsletters again by logging into your Bleuforêt account

The creation of an account is mandatory to place an order on the Bleuforêt website. Indeed, by creating an account, you can place an order without having to provide your delivery information each time you make a purchase. It will also give you benefits such as order tracking, regular newsletters, and especially exclusive discounts. You can register immediately, or you can start filling your shopping cart and create your account when you make the payment.

After completing your online order, you will receive an order confirmation email containing all the details of your order. You can access your order history at any time in the My Account > Order History section.

After completing your online order, you must receive an order confirmation email containing all the details of your order. If this is not the case, you can check the'Junk mail' section of your mailbox. If you have not received the confirmation email, you can log in to My Account > Order History and you will find the details of your order.

If your order has not arrived on the scheduled delivery date, we are here to help you. Before contacting us, have you tried to:

- Check your shipping confirmation email to retrieve the tracking number of your package. You can then click on the link in the shipping confirmation email to get the tracking update.

- Log into My Account to verify that the address provided for delivery is correct and that your details are up to date.

- Check if you have received a calling card from one of our carriers. Your package may be at the post office or at a relay merchant where you can pick it up. You may be able to arrange a new delivery with the carrier.

- Check with your neighbours to make sure they have not picked up the package in your absence.

If you have not found your package after completing all these checks, you can contact our Customer Service by providing your order number.

If you wish to change your current order, you can contact our Customer Service by specifying your order number and the items you wish to cancel. If your socks have not yet been shipped, your order will simply be cancelled. If your socks have already been shipped, you will need to follow the procedure to return the items.

If you wish to cancel your current order, you can contact our Customer Service by entering your order number. If your socks have not yet been shipped, your order will simply be cancelled. If your socks have been shipped, you will need to follow the procedure to return the items.

All the items available for sale on the site are in stock in our factory in Vagney. If a message appears indicating that the item is no longer in stock, it is no longer available for sale. We invite you to check our website regularly because our factory produces on a just-in-time basis so it is very likely that the item you like will be available for sale again in a few days.

In order to resolve any incorrect item problems as soon as possible, we invite you to contact us as soon as possible.

If you have received an item that is not the one you ordered, you must contact our Customer Service and mention your order number, details of the item not received, and a description of the incorrect item received.

If you place your order before 12:00 pm, your order will be shipped the same day (except Saturday, Sunday and holidays). Colissimo delivery to your home or to a merchant takes an average of 2 working days. Chronopost delivery is made within 24 hours.

Our home delivery solutions:

- Delivery in 48 hours to your home by Colissimo suivi for 5,80€, free of charge from 50€ of purchase

- Delivery in 24 hours to your home in Chronopost for 11,90€

Our delivery solutions near you:

- Delivery in 48 hours to a merchant of your choice from 6,000 local shops for €5,20, free of charge from €50 purchase price

We deliver your order in Europe and worldwide. Follow-up is possible for some countries. You will receive an e-mail from our factory with the tracking link of your package to allow you to track its delivery. Our carriers deliver during normal working hours and may require a signature acknowledging receipt of the package. We therefore advise you to have the package delivered to an address where someone will be present during the day to receive the package.

Our delivery solutions in Overseas France:

- Overseas Department (DOM): Home delivery in 5 to 7 days with tracking, without signature, for 30€, free for orders over 150€.

- Overseas Territory (OCT): Home delivery in 5 to 7 days with follow-up until the exit of the metropolitan territory, without signature, for 30€, free for orders over 150€.

Our delivery solutions in Europe:

- Belgium: Delivery to your home or to a merchant within 48 hours with tracking, without signature, for 8,5€, free of charge from 70€ of purchase.

- Germany, Netherlands, Luxembourg: Home delivery in 2 to 3 days with tracking, delivered against signature, for €10, free of charge from €70 purchase.

- Italy, Spain, Austria, Denmark, Ireland, Portugal: Home delivery in 4 to 5 days with tracking, delivered against signature, for €10, free for orders over €70.

- Switzerland: Home delivery in 4 to 5 days with tracking, delivered against signature, for €11,8, free for orders over €70.

- Other European countries: Home delivery in 5 to 9 days with tracking, delivered against signature, for €10, free of charge from €70 purchase.

Our delivery solutions in the rest of the world:

- World: Home delivery in 5 to 9 days, delivered against signature, for 30€, free of charge from 150€ of purchase.

All delivery times are valid if your order is placed before 12:00 noon Monday to Friday, there will be no shipping on Saturday, Sunday and public holidays.

Yes, you just have to add another delivery address, name it (home, office...) when you choose your delivery address in your basket or at any time by accessing the My Account > My addresses section

As soon as your order is shipped from our factory in Vagney, you will receive an email containing a link allowing you to track your package. This link will also be accessible at any time in the My Account > Order History section

In order to facilitate your online payment on the Bleuforêt website, we accept the following payment methods:

Credit card
Visa Card
Eurocard / Mastercard
Paypal
Bank transfer
Bank cheque

Payment by credit card on our website is completely secure. We use BNP Paribas' Mercanet banking solution via the secure interface of our partner Ingenico. When you pay by credit card, your bank details are encrypted (SSL standard), which means that they do not circulate in clear on the Internet network.

Your bank details are never stored on our servers but are transmitted through the banking networks. For this reason, you must fill them in again with each order. If you still prefer not to fill them in, you can pay for your order by Paypal, bank transfer or cheque.

Bleuforêt also offers Paypal payment. Paypal is an easy, fast and secure way to pay for your online purchases without entering your bank details.

Bleuforêt also accepts payments by cheques for French orders. To do this, you must send your cheque to the address below, indicating your order number on the back:

Tricotage des Vosges
Administration des Ventes
2 rue du jumelage
88120 VAGNEY

Your cheque will be cashed upon receipt. If you do not send your payment by cheque within 10 days it will be automatically cancelled.

Your invoice is kept in the My Account > Order History section and can be downloaded at any time.

From the date of receipt of the ordered product, you have a right of withdrawal for a period of 14 days. After this period, we will not refund any order.

The returned product must be unworn, unwashed, with its label, in its original packaging and accompanied by the return form. You will then have at the latest 30 days to return the product to the following address:

TRICOTAGE DES VOSGES
Administration des Ventes
2 rue du jumelage
88120 VAGNEY

You must attach to the return of the Product a copy of the electronic invoice (available in the "tracking your orders" section), as well as the return form.

Upon receipt and control of the return, the returned Product(s) will be refunded within 14 days by re-crediting the credit card or Paypal account used for the initial payment of the order.

Customized products with embroidery (initial customer or pattern) will not be returned, exchanged or refunded.

From the date of receipt of the ordered product, you have a right of withdrawal for a period of 14 days.

The returned product must be unworn, unwashed, with its label, in its original packaging and accompanied by the return form. You will then have at the latest 30 days to return the product to the following address:

TRICOTAGE DES VOSGES
Administration des Ventes
2 rue du jumelage
88120 VAGNEY

You must attach to the return of the Product a copy of the electronic invoice (available in the "tracking your orders" section), as well as the return form.

Upon receipt and control of the return, it will be proceeded, within 30 days, to the refund of the returned Product(s), by re-crediting the credit card or Paypal account, having served for the initial payment of the order.

You can order a new product at any time in exchange for the one you ordered.

From the date of receipt of the ordered product, you have a right of withdrawal for a period of 30 days. After this period, we will not refund any order.

As soon as the returned product is received and checked, the returned Product(s) will be refunded within 30 days.

You will be refunded by credit card or Paypal account, which was used for the initial payment of the order.

Yes, all our socks, tights and leggings products are manufactured in our Vosges factory in Vagney (near Remiremont). Our nylon tights are knitted in the Vosges, the dyeing is then done at our logistics centre in Romilly-Sur-Seine.

The yarns used for the knitting of our socks and tights come from different regions in Europe and around the world depending on the material.

We also make sure that all yarns are ethically and respectfully sourced, from breeding to shearing. In order to guarantee animal welfare, our suppliers and breeders follow the following guidelines:

1. Absence of hunger, thirst and malnutrition

2. Absence of discomfort

3. Absence of pain, injury and illness

4. Absence of fear and distress

Yes, factory visits are organized on a regular basis. To do this, you must first contact the factory on 03 29 23 23 45 45

Yes, factory visits are organized on a regular basis. To do this, you must first contact the factory on 03 29 23 23 45 45

Yes, factory visits are organized on a regular basis. To do this, you must first contact the factory on 03 29 23 23 45 45

We have a shop located in our factory in Vagney (88) and a shop in Gérardmer (88).

None because we buy already dyed yarns.

The dyes are European and comply with current European regulations on chemical substances.

Yes, all our dyed yarns used in the manufacture of our socks are Eoko-Tex certified, thus ensuring that there are no substances harmful to health.

We offer 4 different statuses:

• Coton’ status: all members who have created an account and have spent less than 50€ on their loyalty account over a period of 12 months. 
• Wool’ status: all members who have spent between €50 and €149.99 on their loyalty account over a 12-month period 
• Silk’ status: all members who have spent between €150 and €249.99 on their loyalty account over a 12-month period.
• Cashmere’ status: all members who have spent more than €250 on their loyalty account over a 12-month period. 

You can join our loyalty programme free of charge and with no obligation to buy by creating an account on our website.

No, you don't have to join the loyalty programme. If you prefer not to take part, you can place an order using a guest account, or simply opt out of the benefits of the loyalty programme.

It's simple:1€ = 1 point (excluding delivery charges)

Collect points to upgrade to the next level and unlock your benefits (private sales, discounts, free products, etc).

Points are rounded up to the nearest whole number (€23.20 spent = 24 points). You can also earn points for certain actions:

- Newsletter subscription: 20 points

- Create an account: 10 points

- Second order: 10 points

- Completing your profile with your date of birth: 10 points

The corresponding points will be available 15 days after this action.

For the moment, the loyalty programme is only available on our website. We are doing everything we can to roll it out quickly in your Bleuforêt shops.

We have a You can access all your Le Club Bleuforêt data directly from your account:

- If you have already created an account on our site, log in HERE.

- If you have not yet created an account, simply enter your email address, first name and surname and click on create an account.shop located in our factory in Vagney (88) and a shop in Gérardmer (88).

Your status and the rewards you have earned are available on your account in the ‘loyalty’ section and also in your shopping basket.

A status is valid for 12 months from the moment you access it. Each point has its own validity period and expires one year after being earned. If you do not accumulate enough points during the year, you will automatically be downgraded to the next lower status.

Your card number can be consulted in your customer account, loyalty tab.

To change the details in your customer account, log in to your account and access the ‘my personal information’ section.

We offer different rewards depending on customer status.

Cotton status (from account creation up to €49 spent over 12 months) :

• Exclusive access to our private sales
  

Wool status (50-149€ spent over 12 months) :

• Exclusive access to our private sales
  
• 10% discount for your birthday (from €20 purchase incl. VAT)
  

Silk status (€150-249 spent over 12 months) :

• Exclusive access to our private sales
  
• 10% discount for your birthday (from €20 purchase incl. VAT)
  
• One free pair of socks (from €20 purchase incl. VAT)
  

Cashmere status (€250 or more spent over 12 months) :

• Exclusive access to our private sales
  
• 10% discount for your birthday (on purchases over £20 incl. VAT)
  
• A free pair of embroidered socks (on purchases over £20 incl. VAT)
  
• Free delivery on all your purchases
  
• A golden ticket to visit our factory in the Vosges (1 night's hotel accommodation on a half-board basis with a free tour of the factory, transport costs at your own expense).

Yes, the rewards are cumulative.

You can view your available points and rewards balance directly in your Club Bleuforêt account.

The available balance corresponds to points that you have acquired more than 15 days ago and that can be used immediately.

Points corresponding to purchases less than 15 days old will be available 15 days after your last order. This period corresponds to the exchange and refund conditions.

The points accumulated are valid for 12 months.

Points remain acquired for 1 year from the date they are made available in the ‘available’ balance. After 12 months, expired points are deleted, so enjoy your benefits!

You can find the next expiry date of your points directly in the ‘Loyalty’ section of your customer account.

1/ From the basket page, by adding the available offers directly to the basket

2/ From your account, ‘loyalty’ tab, click on the reward and copy and paste the unique code associated with it.

Your status and benefits are updated 15 days after your last order. This 15-day period corresponds to the period allowed for exchanges and refunds.

If, after this period, you still do not have access to your benefits, we invite you to contact our customer service via the contact form by clicking here. Please include your email address, the number of your last order and your first and last name.

For the moment, the loyalty programme is only available on our website. We are doing everything we can to roll it out quickly in your Bleuforêt shops.

No, to be eligible for the loyalty programme, you must create an account. If you wish to recover the points from your order, create an account and contact our customer service via the contact form by clicking here so that we can manually re-credit your account.

If you forgot to log in when you placed your last order, you can contact our customer service department using the contact form by clicking here. Please include your email address, first and last name and your order number.

Club Bleuforêt has a special offer for its wool, silk and cashmere customers on their birthday.

The offer is -10% on your order for €20 of purchases for 3 weeks (1 week before D-day and up to 2 weeks after), provided you have entered your date of birth.

Several emails will be sent to you to inform you of the period of use.

To add your date of birth, go to your account, under ‘my personal details’. Add your date of birth and click on ‘save’.

To qualify for the free pair of socks, you must be a Silk member. The next time you order, make sure you are logged in to your account and that your shopping basket is over €20 including tax.

The reward will be displayed in the loyalty box above the basket summary. By clicking on ‘use’, a window will appear allowing you to choose the pair you want: a men's or a women's pair and your shoe size.

This reward will be available in your basket for up to 12 months after you achieve Silk status. Once used, the reward is no longer available.

To benefit from the free pair of embroidered socks, you must be part of the Cashmere status. Next time you place an order, make sure you are logged in to your account and that your shopping basket is over €20 including VAT.

The reward will be displayed in the loyalty box above the basket summary. When you click on ‘Use’, a window will appear allowing you to choose the pair you want (men's/women's), the colour, your shoe size and your initials. Your initials are displayed by default, but you can change them at any time. The embroidery will be done using the ‘classic’ typography.

This reward will be available in your basket for up to 12 months after you achieve Cashmere status.

Once used, the reward is no longer available.

Each year, members of the cashmere status receive an email inviting them to take part in the operation. To be in with a chance of winning the ‘Golden Ticket: A weekend to be won in the Vosges to visit our factory’, all you have to do is place an order with your account during this period.

A draw will take place at the end of the operation to elect a grand prize winner who will receive a golden ticket with his or her order.

Pour bénéficier de la livraison offerte sur tous vos achats, vous devez faire partie du statut Cachemire. Assurez-vous d’être connecté à votre compte pour que l’offre soit automatiquement appliquée.

Pour bénéficier de la livraison offerte sur tous vos achats, vous devez faire partie du statut Cachemire. Assurez-vous d’être connecté à votre compte pour que l’offre soit automatiquement appliquée.

Yes, you earn loyalty points even when you buy products on sale.

As part of the introduction of our new loyalty programme, any purchases made earlier will unfortunately not be included in your points balance.