Cancellation and Refund Policy | Avira
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Avira Cancellation and Refund Policy

You may change your mind, or your needs may change, and that’s what our Cancellation & Refund Policy is for, although we would be sad to see you go.

Your cancellation, return, and refund eligibility may differ if you purchased from or are billed through a third party (e.g. app store, service provider, retailer, etc.). Review your offer terms for more information.

Our policy is independent of any statutory rights that you may have under the law.

How to stop your subscription from automatically renewing

How to stop your subscription from automatically renewing and your renewal charges:

Before the day you are due to be charged, all you need to do is to:

  • Visit the Subscriptions tab;

  • Click Cancel Subscription Renewal next to the subscription you want to cancel the renewal for; and

  • Confirm your cancellation.

It typically takes a few hours from your request for the change to take effect.

Effects of stopping your subscription from automatically renewing:

  • Your subscription will continue through the end of your already paid term, after which it will not automatically renew and will turn into free subscription.

  • Any benefits associated with automatically renewing subscriptions may end when you stop your subscription from automatically renewing.

 

How to cancel your subscription contract and request a refund?

You may cancel your subscription contract and request a refund, under the below terms. Upon cancellation, your paid subscription will turn into a free subscription.

Annual subscriptions (one-year term or more):

  • Under our 60-day Money Back Guarantee the purchase of an annual subscription is eligible for a full refund, if requested within 60-days of the date of purchase.

  • Each annual renewal is also eligible for a full refund, if requested within 60-days of being charged.

Monthly subscriptions (month to month renewals):

  • The purchase of a monthly subscription is eligible for a full refund, if requested within 14-days of the date of purchase.

  • Subsequent monthly renewals are not eligible for a refund.

Trial Subscriptions (when a payment method is required to start a free trial):

  • Trial for annual subscriptions:

  • If you do not cancel your trial, the subscription fee for your first year following the end of your trial and then each subsequent annual renewal fee are eligible for a full refund, if requested within 60-days of being charged.

  • Trial for monthly subscriptions:

  • If you do not cancel your trial, the subscription fee for your first month following the end of your trial is eligible for a full refund, if requested within 14 days of being charged.

  • Subsequent monthly renewal fees are not eligible for a refund.

How to cancel your subscription contract and request a refund:

Contact us via phone, live chat or our webform (not available in all languages). The request will be processed in a few days, and the refund will be paid using the same payment method as the one used for the payment, except as otherwise mutually agreed.

 

How to cancel your subscription contract and request a refund - Germany, Netherlands & UK only

You may cancel your subscription contract and request a refund under the below terms. Upon cancellation, your paid subscription will turn into a free subscription.

Annual subscriptions (one-year term or more):

  • Under our 60-day Money Back Guarantee, the purchase of an annual subscription is eligible for a full refund, if requested within 60-days of the date of purchase.

  • Each annual renewal is eligible for either:

  • A full refund under our 60-day Money Back Guarantee, if requested within 60 days of being charged.

Or

  • After the expiration of the 60-day Money Back Guarantee, a pro-rated refund of the days left in your renewed subscription term, beginning the month after you request the refund.

Monthly subscriptions (month to month renewals):

  • The purchase of a monthly subscription is eligible for a full refund, if requested within 14-days of the date of purchase.

  • Subsequent monthly renewals are not eligible for a refund.

Trial Subscriptions (when a payment method is required to start a free trial):

  • Trial for annual subscriptions:

  • If you do not cancel your trial, the subscription fee for your first year following the end of your trial and then each subsequent annual renewal fee are eligible for either:

  • A full refund under our 60-day Money Back Guarantee, if requested within 60-days of being charged.

Or

  • After the expiration of the 60-day Money Back Guarantee, a pro-rated refund of the days left in your renewed subscription term, beginning the month after you request the refund.

  • Trial for monthly subscriptions:

  • If you do not cancel your trial, the subscription fee for your first month following the end of your trial is eligible for a full refund, if requested within 14 days of being charged.

  • Subsequent monthly renewal fees are not eligible for a refund.

 

How to cancel your subscription contract and request a refund:

Contact us via phone, live chat or our webform (available in English, German, French and Italian). The request will be processed in a few days, and the refund will be paid using the same payment method as the one used for the payment, except as otherwise mutually agreed.

 

 

How to cancel your subscription contract and request a refund - Quebec only

You may cancel your subscription contract and request a refund under the below terms. Upon cancellation, your paid subscription will turn into a free subscription.

Annual subscriptions (one-year term or more):

  • The purchase of an annual subscription is eligible for either:

  • A full refund under our 60-day Money Back Guarantee, if requested within 60-days of the date of purchase.

Or

  • After the expiration of the 60-day Money Back Guarantee, a pro-rated refund of the days left in your current subscription term.

  • Each annual renewal is eligible for either:

  • A full refund under our 60-day Money Back Guarantee, if requested within 60 days of being charged.

Or

  • After the expiration of the 60-day Money Back Guarantee, a pro-rated refund of the days left in your renewed subscription term.

Monthly subscriptions (month to month renewals):

  • The purchase of a monthly subscription is eligible for either:

  • A full refund, if requested within 14-days of the date of purchase.

Or

  • After the expiration of our 14-day Money Back Guarantee, a pro-rated refund of the days left in your current subscription term.

  • Each monthly renewal is eligible for a pro-rated refund of the days left in your renewed subscription term.

Trial Subscriptions (when a payment method is required to start a free trial):

  • Trial for annual subscriptions:

  • If you do not cancel your trial, the subscription fee for your first year following the end of your trial and then each subsequent annual renewal fee are eligible for either:

  • A full refund under our 60-day Money Back Guarantee, if requested within 60-days of being charged.

Or

  • After the expiration of the 60-day Money Back Guarantee, a pro-rated refund of the days left in your renewed subscription term.

  • Trial for monthly subscriptions:

  • If you do not cancel your trial, the subscription fee for your first month following the end of your trial is eligible for either:

  • A full refund under our 14-day Money Back Guarantee, if requested within 14 days of being charged.

Or

  • After the expiration of the 14-day Money Back Guarantee, a pro-rated refund of the days left in your subscription term

  • Each subsequent monthly renewal fee is eligible for a pro-rated refund of the days left in your subscription term.

 

How to cancel your subscription contract and request a refund:

Contact us via phone, live chat or our webform (available in English, German, French and Italian). The request will be processed in a few days, and the refund will be paid using the same payment method as the one used for the payment, except as otherwise mutually agreed.

 

Right of Withdrawal – European Economic Area countries, Switzerland & the UK only

  • Within the European Economic Area, Switzerland, and the UK, you may have a statutory right to withdraw from your contract for any or no reason within 14 calendar days of the day your order is confirmed. This is known as the "Withdrawal Period."

  • For more information, please visit  Right of Withdrawal .

 

Exceptions to our Cancellation and Refund Policy

  • The following purchases are not eligible for a refund under our policy:

  • Not For Resale (NFR) and complimentary software;

  • Certain of our offerings sold with other third-party offerings (e.g. when a third-party sells our subscription together with a computer);

  • Certain purchases completed and fulfilled, and also renewed, by a third party (e.g. app store, service provider, reseller, retailer, vendor, etc.);

  • Repeat purchases that were previously refunded; and,

  • Avira Services already redeemed or where setup has been performed.

 

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Renewal prices for certain annual plans will increase effective July 17, 2024. Review the new pricing here: loading... for Avira Prime - 5 devices, loading... for Avira Prime - 25 devices, loading... for Avira Antivirus Pro, loading... for Avira System Speedup, loading... for Avira Optimization Suite, loading... for Avira Internet Security.

*Important Subscription, Pricing and Offer Details
 

  • Contract Type: contract for a monthly or annual subscription, starting when the transaction is complete. Click here for our Terms of Sale. 
  • Set-up: to get the protection/service started, you must download and install on each device and/or complete set-up.  
  • Free Trial: payment method required if signing up for a free trial (credit/debit card or PayPal only). When the trial ends, the paid subscription starts and the first term is charged, unless cancelled before. Special offer(s) may expire.  
  • Renewal Cycle: automatically renews each month or each year after the initial term, unless the subscription renewal is cancelled before the day you are due to be charged in your account or by contacting us. Click here to learn how.  
  • Renewal Prices: may be higher than the price for the initial term and are subject to change. They are charged up to 35 days before the annual subscription is due to renew, and we send you a notification email with the renewal price before. They are charged up to 5 days before the monthly subscription is due to renew.  
  • Cancellation & Refund: you can cancel your contract and request a full refund within 60 days of purchase for annual subscriptions and within 14 days of purchase for monthly subscriptions. For each annual renewal or free trial with paid annual subscription, you can request a full refund within 60 days of being charged, and after the 60 days, a pro-rated refund of the days left in your renewed subscription term, beginning the month after you request the refund. For free trial with paid monthly subscription, you can request a full refund within 14 days of being charged. For details, visit our Cancellation & Refund Policy. To cancel your contract or request a refund, click hereclick here. 
  • Updates: your subscription may include product, service and/or protection updates, and features that may be added, modified, or removed, subject to the acceptance of the License & Services Agreement. 
  • Usage: for non-commercial household use only. If you have issues adding a device, please contact us.
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The remaining value left on your current subscription is converted into additional days in your new subscription.