Appgate Support | Appgate

APPGATE SDP VERSION SUPPORT

Downloads for the current supported versions
Support life-cycle definitions
Certifications for the supported versions

Contact Appgate SDP Support

AMERICAS: +1 877.522.6305
EMEA: +44 800.031.8079
sdp.support@appgate.com

Customer Support Portal

Visit our support portal to find solutions, documentation and ask questions of our support team.

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Additional Appgate SDP software resources

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SOFTWARE AVAILABILITY

Below are links to the software and documentation for supported versions. Please visit the Software-Defined Perimeter page in the support portal for help and the latest announcements.

VERSIONINTRODUCEDSUPPORT LEVELEOL (No Support thereafter)
SDP v6.416 September 2024Full Support-
SDP v6.314 March 2024Full Support-
SDP v6.215 May 2023Full Support-
SDP v6.18 Dec 2022Support31 December 2024

SUPPORT LIFE-CYCLE DEFINITIONS

Please also refer to the support terms and conditions.

FULL SUPPORT
For identified "Software" [Appgate SDP] versions used with defined "Associated Systems" [host OS/virtualization platform/etc]: 
•    Support will be provided such as answering questions about or troubleshooting of basic configuration, standard usage and installation/upgrade of the Software. 
•    Software versions in Full Support are being actively developed and are regularly updated with feature packs, software enhancements, security updates and bug fixes. For issues requiring a software fix or enhancement, customers will typically need to upgrade to a newer version or patch release of the Software.
•    All Associated Systems should be fully patched and manufacturer supported. 
NOTE: For newer versions of Associated Systems, Full Support will typically be provided in the first subsequent release of the Software unless otherwise stated.
SUPPORT
For identified Software versions used with defined Associated Systems:
•    Support will be provided such as answering questions about or troubleshooting of basic configuration, standard usage and installation/upgrade of the Software. 
•    Software versions in Support are not actively being developed but may still receive bug fixes and security patches. For issues requiring a software fix or enhancement, customers will typically need to upgrade to a version of the Software in Full Support. 
•    All Associated Systems should be fully patched and manufacturer supported.
QUALIFIED SUPPORT
For identified Software versions used with defined Associated Systems (that may no longer have manufacturer support), OR for identified Software versions used with newer versions of Associated Systems:
•    Support will be provided on a best effort basis for answering questions about or troubleshooting of basic configuration, standard usage and installation/upgrade of the Software. 
•    The customer uses the Software at their own risk and will typically need to upgrade the Software for Full Support. 
•    A newer version of the Associated Systems may need to be deployed to resolve any issues.
NO SUPPORT
For all previous versions of the Software not identified with a Full Support or Support, AND for Associated Systems not explicitly defined elsewhere:
•    Support will be typically limited to assistance in upgrading to a version of the Software with Support or Full Support. 
•    The customer uses the Software at their own risk and should upgrade to ensure the environment can be supported, as well as to take advantage of the latest feature packs, software enhancements, security updates and bug fixes. 
•    A new or different version of the Associated Systems may need to be deployed to resolve any issues.

Certified versions

Below are the certifications details and to which versions they apply.

  • Rsz common criteria logo

    Security Evaluation Part 2 Extended and Part 3 Conformant, April 2017, Version 3.1 Rev 5.

    SDP v5.4 with v6.0 maintenance update

    EAL 2+ (Augmented with ALC_FLR.1)

    Maintenance Report

  • CMV Plogo sq600

    (CMVP) FIPS 140-3 using wolfCrypt. Appgate typically updates FIPS compliance as soon as there is a compliant cryptographic module available from wolfCrypt.

    SDP v6.4.1+

    FIPS 140-3

    Certificate

  • Vpat3

    Appgate typically updates 508 compliance with each new major release, e.g. v6.0 or when a minor release materially impacts the existing 508 compliance.

    SDP v6.1

    Web Content Accessibility Guidelines 2.0

    Report