Mobile help | 2degrees

Mobile help
Billing & payment
How to set up Auto Top Up for Prepay
Autopay is the simplest way to pay for your Prepay plan & Add-ons
Pay for your Google Play transactions via your Pay Monthly account
How to make regular or one-off payments by online banking or with a direct debit or credit card
How to top up your Prepay mobile account
With the Data Clock app installed, you can purchase timed pockets of data
Prepay Plan Changes 2024
Spend Control helps manage your Pay Monthly plan inclusions & Add-ons
IOU Daily and Weekly Combo packs for Prepay plans, chocka with data, texts and calls
Send a friend Prepay credit with 2degrees (Me2U)
Calling features
We’ve enhanced our Mobile Voicemail service
Voicemail on your mobile: call 202
Mobile settings
Phones Compatible with VoLTE & WiFi Calling
Just in case, text SAFE (7233)
Everything you need to know about WiFi Calling
Calling & texting costs
What you need to know about Premium text services
Help finding mobile calling and text rates
Device guides
Mobile settings
Use your iPad on 2degrees
Connect your new phone to 2degrees data services
Resolve problems with receiving or sending texts or making calls
Getting started
All you need to know about SIM cards
How do I keep my number from another mobile company or choose a new 022 number?
Mobile settings
About our network improvement measures
Help with eSIMs
Use your iPad on 2degrees
Buying a phone with an interest-free repayment plan
Connect your new phone to 2degrees data services
Manage account
Adding a mobile number to your 2degrees account
Change or update your account details
Help using My 2degrees – our online portal
Managing the mobile account of a deceased person
Manage reminder or marketing notifications from 2degrees
Manage data
A quick guide to 3G, 4G, 5G & beyond
Understand & manage your data
Share your mobile data allowance with up to 5 others
What is Family Share?
Plans
What’s the pack code for my Add-on?
Getting started with 2degrees Pay Monthly 
Manage your Prepay balance & payments
How to buy & manage 2degrees packs and Add-ons
Help with your Pay Monthly plan
Help signing up to Pay Monthly
How to get the most out of your new Prepay plan
Help with JB Hi-Fi 2degrees Mobile Plans
Network Guarantee
Never miss a call with Landline on your Mobile
Roaming
How to manage your data usage while roaming
Which roaming networks provide 2degrees’ roaming services overseas?
How Business Roaming works
Roaming help for Prepay & Pay Monthly customers
Security
How to deal with suspicious spam calls or texts
What to do if your phone is lost or stolen
Just in case, text SAFE (7233)
In an emergency, dial 111
Protect your phone & personal information stored on it
Using mobile phones while driving: what’s legal and what’s not?
Information on Emergency Mobile Alerts
What to do if you’re being bullied
Safety and security on the internet
Sharing
Group plan for Pay Monthly
Share your mobile data allowance with up to 5 others
What is Family Share?
Troubleshooting
PUK Codes are security keys for your SIM
Mobile settings
Unlock your locked 2degrees phone
Things to know about our 3G shutdown
Resolve problems with receiving or sending texts or making calls
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Online help

Find answers to common questions about mobile, broadband and other services.
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Network status

Find out the latest about the mobile and broadband network.