Manage Your Subscribers

Each time you publish a new post, your subscribers receive an update via email, in their Reader, or both depending on their settings. This guide will explain how to manage your site’s subscribers.

Here, you will find a list of people subscribed to your site’s blog posts:

Next to each subscriber, you can identify their Subscription type (free or paid) and the date they subscribed to your site.

Use the options at the top of the Subscribers list to:

• Search your subscribers by name, username, or email.
• Sort your subscriber list by name (alphabetical order) or by most recently subscribed.

If you want to convert a free subscriber to a paid one or vice versa, contact the subscriber and encourage them to sign up for the subscription tier you would like them to participate in.

To download a list of all email addresses, click the ellipses (three dots) in the top right corner of the screen beside the “Add subscribers” button. Click the “Download subscribers as CSV” button to save a CSV file to your computer containing all email addresses. You can then use that file to import your subscribers to another platform like Mailpoet.

You can add a Subscribe block in a prominent position on your site to encourage people to subscribe to your posts.

You can also manually add subscribers to your site if you know their email address. To add subscribers to your site, take these steps:

If you import subscribers and you want them to pay for a newsletter or give them access to paid content, you can follow these steps:

1. Import a list of your subscribers by visiting Users → Subscribers (or Jetpack → Subscribers if using WP-Admin).
2. Click on the “Add subscribers” button in the top right corner.
3. Click the “upload a CSV” link to upload a list of your subscribers.
4. Send your subscribers a link to your new paid content and encourage them to purchase a new subscription.

Importing your paid subscribers from another platform only imports their email addresses. For security reasons, no payment information is imported with them. You can send them an email that includes a link to a paid newsletter or a page with paid content so they can securely enter their payment information. Learn more about managing paid subscribers.

You can access detailed statistics and insights about your subscribers.

To access detailed information about your site’s subscribers:

1. Visit your dashboard.
2. Click on Stats (or Jetpack → Stats if using WP-Admin).
3. Select the “Subscribers” tab:

The Subscribers screen shows the following information:

• All time stats: The total number of email subscribers, as well as a breakout of how many are free email subscribers vs paid email subscribers.
• Subscribers: This section includes a chart showing subscriber growth over time and a list of subscribers showing when they subscribed.
• Number of Subscribers: The total number of subscribers. If you have connected your social networks to WordPress.com, you will also see your social subscribers count.
• Emails: A list of the latest emails sent from your blog or newsletter with columns for opens and clicks.

You can view stats for individual subscribers by following these steps:

1. Visit your dashboard.
2. Navigate to Users → Subscribers (or Jetpack → Subscribers if using WP-Admin).
3. Click on the three horizontal dots in front of a subscriber name.
4. Select View.

Here, you’ll find the following stats:

• Emails sent: the number of newsletter emails sent to the subscriber.
• Open rate: the number of times they opened a newsletter.
• Click rate: the number of times the subscriber linked on a link the subscriber clicked.
• Newsletter subscription details: subscription details like the Subscription date, Receives Emails For (if “Newsletter Categories” is turned on), Plan, and Paid upgrade, if any.
• Subscriber information: shows the subscriber’s email address and their country.

To delete a subscriber:

1. Visit your site’s dashboard.
2. Navigate to Users → Subscribers (or Jetpack → Subscribers if using WP-Admin).
3. Click on the three dots next to the subscriber you would like to remove.
4. Click the “Remove” button next to their name:

5. A popup will appear. Click the “Remove subscriber” button to confirm that you no longer wish this person to receive new notifications from your site.