%PDF-1.5
%
4 0 obj
<< /S /GoTo /D (section.0.1) >>
endobj
7 0 obj
(Introduction)
endobj
8 0 obj
<< /S /GoTo /D (section.0.2) >>
endobj
11 0 obj
(Literature Review)
endobj
12 0 obj
<< /S /GoTo /D (section.0.3) >>
endobj
15 0 obj
(Operational Analysis: Single-server Queueing Model)
endobj
16 0 obj
<< /S /GoTo /D (subsection.0.3.1) >>
endobj
19 0 obj
(Queueing Model)
endobj
20 0 obj
<< /S /GoTo /D (subsection.0.3.2) >>
endobj
23 0 obj
(Impact of Proactive Service)
endobj
24 0 obj
<< /S /GoTo /D (subsection.0.3.3) >>
endobj
27 0 obj
(Approximations Based on Diffusion Limits)
endobj
28 0 obj
<< /S /GoTo /D (section.0.4) >>
endobj
31 0 obj
(Economic Analysis: Endogenous Decision-Making and Welfare)
endobj
32 0 obj
<< /S /GoTo /D (subsection.0.4.1) >>
endobj
35 0 obj
(Customer Demand and Utility)
endobj
36 0 obj
<< /S /GoTo /D (subsection.0.4.2) >>
endobj
39 0 obj
(Unregulated Customer Equilibrium)
endobj
40 0 obj
<< /S /GoTo /D (subsection.0.4.3) >>
endobj
43 0 obj
(Customer Suboptimal Behavior: Over-utilization and Free-Riding)
endobj
44 0 obj
<< /S /GoTo /D (section.0.5) >>
endobj
47 0 obj
(Imperfect Information about Customer Future Service Needs)
endobj
48 0 obj
<< /S /GoTo /D (section.0.6) >>
endobj
51 0 obj
(Discussion)
endobj
52 0 obj
<< /S /GoTo /D (section.0.1) >>
endobj
54 0 obj
(Appendix)
endobj
55 0 obj
<< /S /GoTo /D (subsection.0.1.1) >>
endobj
58 0 obj
(Proof of Lemma 1:)
endobj
59 0 obj
<< /S /GoTo /D (subsection.0.1.2) >>
endobj
62 0 obj
(Proof of Proposition 1:)
endobj
63 0 obj
<< /S /GoTo /D (subsection.0.1.3) >>
endobj
66 0 obj
(Proof of Proposition 2:)
endobj
67 0 obj
<< /S /GoTo /D (subsection.0.1.4) >>
endobj
70 0 obj
(Sketch for Proof of Proposition 3:)
endobj
71 0 obj
<< /S /GoTo /D (subsection.0.1.5) >>
endobj
74 0 obj
(Sketch for proof of Theorem 1:)
endobj
75 0 obj
<< /S /GoTo /D (subsection.0.1.6) >>
endobj
78 0 obj
(Sketch for Proof of Proposition 4:)
endobj
79 0 obj
<< /S /GoTo /D (subsection.0.1.7) >>
endobj
82 0 obj
(Sketch for Proof of Proposition 5:)
endobj
83 0 obj
<< /S /GoTo /D (subsection.0.1.8) >>
endobj
86 0 obj
(Proof of Proposition 6:)
endobj
87 0 obj
<< /S /GoTo /D [88 0 R /Fit] >>
endobj
107 0 obj
<<
/Length 2865
/Filter /FlateDecode
>>
stream
xڕYIϯ)BX Sd%eYDˇ&$;BS@`
U1XW껫~z*VaInmƉoWկMlיzg5nxJLQÎ䭮.qQ?wc;[3w^'gZd6c>l2uͯ6a*S+]]sǷ}{&nP>W!\1X]1^*