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Modeling of emergency response decision-making process using stochastic Petri net: an e-service perspective

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Abstract

In this paper, we address the emergency response decision-making process based on stochastic Petri net from an e-service perspective. The emergency response decision-making process is modeled and designed considering service management. The process is modeled based on stochastic Petri net and a solution methodology is proposed to solve the model. In addition, an isomorphic Markov Chain model and a service performance model are developed for measuring and evaluating the service performance of emergency response decision-making process. Finally, a case study is presented to show the viability of our method.

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Acknowledgments

This research was supported by National Natural Science Foundation of China under the grant 70971004 and 70971005, National Social Science Foundation of China under the grant 11AZD096. We also like to thank the anonymous reviewers for their insightful comments that helped us improve the quality of the paper.

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Authors and Affiliations

  1. School of Economics and Management, Beihang University, Beijing, 100191, China

    Siqing Shan & Li Wang

  2. Old Dominion University, Norfolk, VA, 23529, USA

    Ling Li

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  1. Siqing Shan
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  2. Li Wang
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Correspondence to Li Wang.

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Shan, S., Wang, L. & Li, L. Modeling of emergency response decision-making process using stochastic Petri net: an e-service perspective. Inf Technol Manag 13, 363–376 (2012). https://doi.org/10.1007/s10799-012-0128-7

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