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Acceptability of notifications delivered to older adults by technology-based assisted living services

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The goal of this research is to study the acceptability of notifications delivered to older adults by technology-based assisted living services. Because computing systems are now ubiquitous, interruption management has become an important issue. It has been previously shown that the acceptability of interrupting notifications delivered by technology-based assistive services is influenced by their level of urgency and intrusiveness. However, these studies have mostly been focusing on younger adults and fall short of showing the role played by the nature of the interrupted user’s activity. This article presents an experimental study that involved older old adults (M = 82) placed in different fictional situations of interruption by a notification during an activity of daily living (ADL). The level of both urgency and intrusiveness influences the acceptability of notifications. More interestingly, both the nature of the ADLs (basic/instrumental) and the main resources engaged in the activity (cognitive/physical) influence the acceptability of notifications. Notifications are less accepted if the interrupted ADL is an instrumental one that mainly engages cognitive resources. These findings strongly suggest that assistive services should be context-aware, at least for this population. Before delivering a notification, the assistive system should be aware of the type of activity the user is performing and decide whether the time to notify the user is appropriate or whether the notification should be postponed.

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Acknowledgements

This work was supported by the Conseil Régional d’Aquitaine, the Conseil Départemental de la Gironde, the Caisse Nationale de la Solidarité pour l’Autonomie (CNSA), the Caisse d’Assurance Retraite et de la Santé au Travail (CARSAT), the Union Départementale des Centres Communaux d’Action Sociale de Gironde (UDCCAS 33), the Chambre des Métiers, the National French Institute of Informatics and Mathematics (INRIA) and the Fondation pour la Recherche Médicale (Grant Number DOC20161136217 to H. Sauzéon).

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Authors and Affiliations

  1. Laboratoire CLLE, Université Toulouse Jean Jaurès & CNRS, 5 Allées Antonio Machado, 31058, Toulouse Cedex 9, France

    Loïc Caroux

  2. INRIA, Talence, France

    Charles Consel, Margaux Merciol & Hélène Sauzéon

  3. Bordeaux Institute of Technology, Talence, France

    Charles Consel

  4. Laboratoire Handicap, Activité, Cognition et Santé, University of Bordeaux, Bordeaux, France

    Hélène Sauzéon

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  1. Loïc Caroux
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Correspondence to Loïc Caroux.

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Caroux, L., Consel, C., Merciol, M. et al. Acceptability of notifications delivered to older adults by technology-based assisted living services. Univ Access Inf Soc 19, 675–683 (2020). https://doi.org/10.1007/s10209-019-00665-y

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