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Serviceological View of the Development of a Person Trip Survey Application

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Serviceology for Services (ICServ 2013)

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Abstract

We are planning to introduce a new public transportation system, called the smart access vehicle (SAV) system, to Hakodate City. For this purpose, since November 2012 we have been conducting a PT survey in which people run the dedicated smartphone application that we are developing. The process of developing the application forms the so-called design-service loop, consisting of design by simulation, implementation in the real world, and analysing/modelling. We have iterated the loop twice so far. In this chapter, we present the phenomena occurring within the loops and the actions we have taken in response to these phenomena.

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References

  1. Ministry of Land, Infrastructure, Transport and Tourism (1999) Report of person trip survey in Hakodate City. http://www.mlit.go.jp/crd/tosiko/pt/city/hakodate/02.html. Accessed 19 March 2014

  2. JSTE Probe Person Research Group. Official Site http://www.probe-data.jp/eng/index.html. Accessed 13 May 2013

  3. Nakashima H, Fujii H, Suwa M (2013) Designing methodology for innovative service system. In: Proceedings of the ICServ2013, pp 187–192, Society for Serviceology

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  4. Nakashima H, Matsubara H, Hirata K, Shiraishi Y, Sano S, Kanamori R, Noda I, Yamashita T, Koshiba H (2013) Design of the smart access vehicle system with large scale MA simulation. In: Proceedings of the MASS2013. http://www.itolab.nitech.ac.jp/MASS2013/. Accessed 19 March 2014

  5. Wikipedia, Participatory design. http://en.wikipedia.org/wiki/Participatory_design. Accessed 13 May 2013

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Acknowledgement

This research was supported by RISTEX, JST.

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Authors and Affiliations

  1. Future University Hakodate, Kamedanakano-cho 116-2, Hakodate, Hokkaido, 041-8655, Japan

    Keiji Hirata, Shoji Sano, Yoh Shiraishi, Hitoshi Matsubara & Hideyuki Nakashima

Authors
  1. Keiji Hirata
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  2. Shoji Sano
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  3. Yoh Shiraishi
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  4. Hitoshi Matsubara
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  5. Hideyuki Nakashima
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Corresponding author

Correspondence to Keiji Hirata .

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Editors and Affiliations

  1. National Institute of Advanced Industrial Science and Technology, Koto-ku, Tokyo, Japan

    Masaaki Mochimaru  & Takeshi Takenaka  & 

  2. The University of Tokyo, Kashiwa, Chiba, Japan

    Kanji Ueda

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Hirata, K., Sano, S., Shiraishi, Y., Matsubara, H., Nakashima, H. (2014). Serviceological View of the Development of a Person Trip Survey Application. In: Mochimaru, M., Ueda, K., Takenaka, T. (eds) Serviceology for Services. ICServ 2013. Springer, Tokyo. https://doi.org/10.1007/978-4-431-54816-4_4

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  • DOI: https://doi.org/10.1007/978-4-431-54816-4_4

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  • Publisher Name: Springer, Tokyo

  • Print ISBN: 978-4-431-54815-7

  • Online ISBN: 978-4-431-54816-4

  • eBook Packages: EngineeringEngineering (R0)

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