Abstract
Recent research indicates that travellers are actively using social media in soliciting feedback from their friends and others before, during and after their trip. However, the impact of this feedback is not clear in terms of how the use of social media mediates the touristic experience. As such, the goal of this study is to identify how social media enable tourists to access their social networks and the mechanisms in which the use of social media shapes tourist’s perceptions and emotions during their trip. Using a web-based experiment, this study confirmed that social media such as Facebook has the potential to significantly affect tourists’ emotions and thus, improve the tourism experience.
Chapter PDF
Similar content being viewed by others
References
Hosany, S., Gilbert, D.: Measuring Tourists’ Emotional Experiences toward Hedonic Holiday Destinations. Journal of Travel Research 49(4), 513–526 (2009)
Cohen, E.: A phenomenology of tourist experiences. Journal of British Sociological Association 13, 179–201 (1979)
Larsen, S.: Aspects of a Psychology of the Tourist Experience. Journal of Hospitality and Tourism 7(1), 7–18 (2007)
Lewis, S., Pea, R., Rosen, J.: Beyond participation to co-creation of meaning: mobile social media in generative learning communities. Social Science Information 49, 1–19 (2010)
Gretzel, U., Fesenmaier, D.R., O’Leary, J.T.: The Transformation of Consumer Behavior. In: Buhalis, D., Costa, C. (eds.) Tourism Business Frontier, pp. 9–18. Elsevier, Oxford (2006)
Yoo, Y.: Computing in Everyday Life: A Call for Research on Experiential Computing. MIS Quarterly 34(2), 213–231 (2010)
Young, M.: The Social Construction of Tourist Places. Australian Geographer 30(3), 373–389 (1999)
Miranda, S.M., Saunders, C.S.: The Social Construction Of Meaning: An Alternative Perspective On Information Sharing. Information Systems Research 14(1), 87–106 (2003)
Walther, J.B., Liang, Y., DeAndrea, D., Tong, S., Carr, C., Spottswood, E., Amichai-Hamburger, Y.: The Effect of Feedback on Identity Shift in Computer-Mediated Communication. Media Psychology 14(1), 1–26 (2011)
Arnould, E.J., Price, L.L.: Rivermagic: extraordinary experience and the extended services encounter. Journal of Consumer Research 20(1), 24–45 (1993)
Schmitt, B.: Experiential marketing: How to get customers to sense, feel, think, act, and relate to your company and brands. The Free Press, New York (1999)
O’Dell, T.: Experiencescapes: Blurring borders and testing connections. In: O’Dell (ed.) Experiencescape Tourism, Culture & Economy, pp. 1–35. Copenhagen Business School Press, Copenhagen (2005)
Turkle, S.: Life on the screen: Identity in the age of the Internet. Simon & Schuster, New York (1995)
Miura, A., Yamashita, K.: Psychological and social influences on blog writing: An online survey of blog authors in Japan. Journal of Computer-Mediated Communication 12, 1452–1471 (2007)
Cheshire, C., Antin, J.: The social psychological effects of feedback on the production of Internet information pools. Journal of Computer-Mediated Communication 13, 705–727 (2008)
Lampe, C., Johnston, E.: Follow the (slash) dot: Effects of feedback on new members in an online community. In: Proceedings of the 2005 International ACM Conference on Supporting Group Work, pp. 11–20. ACM Press, New York (2005)
Turner, J.H., Stets, J.E.: Sociological theories of human emotions. Annual Review of Sociology, 25–52 (2006)
Xiang, Z., Gretzel, U.: Role of Social Media in Online Travel Information Search. Tourism Management 31, 179–188 (2010)
Banyai, M., Glover, T.D.: Evaluating research methods on travel blogs. Journal of Travel Research 51(3), 267–277 (2012)
Pühringer, S., Taylor, A.: A practitioner’s report on blogs as a potential source of destination marketing intelligence. Journal of Vacation Marketing 14(2), 177–187 (2008)
Tussyadiah, I.P., Fesenmaier, D.R.: Mediating tourist experiences: Access to places via shared videos. Annals of Tourism Research 36(1), 24–40 (2009)
Wang, D., Park, S., Fesenmaier, D.R.: The Role of Smartphones in Mediating the Touristic Experience. Journal of Travel Research 51(4), 371–387 (2012)
Buhrmester, M., Kwang, T., Gosling, S.D.: Amazon’s Mechanical Turk A New Source of Inexpensive, Yet High-Quality, Data? Perspectives on Psychological Science 6(1), 3–5 (2011)
Valenzuela, S., Park, N., Kee, K.F.: Is There Social Capital in a Social Network Site?: Facebook Use and College Students’ Life Satisfaction, Trust, and Participation1. Journal of Computer-Mediated Communication 14(4), 875–901 (2009)
Huang, Y., Basu, C., Hsu, M.K.: Exploring motivations of travel knowledge sharing in social network sites: An empirical investigation of U.S. college students. Journal of Hospitality Marketing & Management 19(7), 717–734 (2010)
Kim, J., Lee, J.R.: The Facebook paths to happiness: Effects of the number of Facebook friends and self-presentation on subjective well-being. Cyber psychology, Behavior and Social Networking 14(6), 359–364 (2011)
Watson, D., Clark, L.A., Tellegen, A.: Development and validation of brief measures of positive and negative affect: The PANAS scales. Journal of Personality and Social Psychology 54(6), 1063–1070 (1988)
Izard, C.E.: Differential emotions theory and the facial feedback hypothesis of emotion activation: Comments on Tourangean and Ellsworth’s “The role of facial response in the experience of emotion”. Journal of Personality and Social Psychology 40, 350–354 (1981)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2013 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Kim, J.(., Fesenmaier, D.R., Johnson, S.L. (2013). The Effect of Feedback within Social Media in Tourism Experiences. In: Marcus, A. (eds) Design, User Experience, and Usability. Web, Mobile, and Product Design. DUXU 2013. Lecture Notes in Computer Science, vol 8015. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-39253-5_23
Download citation
DOI: https://doi.org/10.1007/978-3-642-39253-5_23
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-39252-8
Online ISBN: 978-3-642-39253-5
eBook Packages: Computer ScienceComputer Science (R0)