Abstract
Clarity in goals, tasks, and responsibilities empowers employees to undertake an organizational change. Assessing processes prior to process improvement allows high involvement in setting the improvement goals, awareness of the organization’s business goals, and understanding the roles and responsibilities in process improvement. This study describes the results of an international survey about goal internalization, motivation, and empowerment in process improvement. The results indicate that process assessment contributes to the goal internalization of process improvement. However, process assessment alone does not contribute extensively to the empowerment and motivation of employees.
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Lepmets, M., Ras, E. (2011). Motivation and Empowerment in Process Improvement. In: O‘Connor, R.V., Pries-Heje, J., Messnarz, R. (eds) Systems, Software and Service Process Improvement. EuroSPI 2011. Communications in Computer and Information Science, vol 172. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-22206-1_10
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DOI: https://doi.org/10.1007/978-3-642-22206-1_10
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