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RETRACTED CHAPTER: Customer Experience Management (CEM)

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Distributed Computing and Artificial Intelligence, Special Sessions, 15th International Conference (DCAI 2018)

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 801))

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Abstract

The CEM Project arises from the need to create a web app that will enable users to work with the tools necessary for collecting and manipulating statistical data coming from surveys, campaigns and waves, etc. Primarily, our aim is to offer the customer a product that allows to collect data, in a simple and descriptive manner, for their subsequent interpretation with other types of tools that CEM also offers, such as its graphics module.

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Acknowledgements

“This work has been supported by project “IOTEC: Development of Technological Capacities around the Industrial Application of Internet of Things (IoT)”. 0123_IOTEC_3_E. Project financed with FEDER funds, Interreg Spain-Portugal (PocTep).”

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Authors and Affiliations

  1. BISITE Digital Innovation Hub, University of Salamanca. Edificio Multiusos I+D+I, 37007, Salamanca, Spain

    Samuel Gallego Chimeno

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  1. Samuel Gallego Chimeno
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Correspondence to Samuel Gallego Chimeno .

Editor information

Editors and Affiliations

  1. BISITE Digital Innovation Hub, University of Salamanca, Salamanca, Spain

    Sara Rodríguez

  2. BISITE Digital Innovation Hub, University of Salamanca, Salamanca, Spain

    Javier Prieto

  3. GECAD - Instituto Superior de Engenharia, Porto, Portugal

    Pedro Faria

  4. Department of Computer Science and Production Management, University of Zielona Góra, Zielona Góra, Poland

    Sławomir Kłos

  5. Computing Science and Artificial Intelligence, Rey Juan Carlos University, Móstoles, Madrid, Spain

    Alberto Fernández

  6. Basque Center for Applied Mathematics, Bilbao, Spain

    Santiago Mazuelas

  7. Basque Center for Applied Mathematics, Universidad de Alcalá, Alcalá de Henares, Spain

    M. Dolores Jiménez-López

  8. Departamento de Informática y Automática, University of Salamanca, Salamanca, Spain

    María N. Moreno

  9. Departamento de Sistemas Informáticos, University of Castilla-La Mancha, Albacete, Spain

    Elena M. Navarro

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Chimeno, S.G. (2019). RETRACTED CHAPTER: Customer Experience Management (CEM). In: Rodríguez, S., et al. Distributed Computing and Artificial Intelligence, Special Sessions, 15th International Conference. DCAI 2018. Advances in Intelligent Systems and Computing, vol 801. Springer, Cham. https://doi.org/10.1007/978-3-319-99608-0_65

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