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A Case Study of Human Reliability in Maquiladora Industry Manufacturing Process

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Advances in Human Error, Reliability, Resilience, and Performance (AHFE 2017)

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 589))

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Abstract

This document presents an advance study of the sociotechnical factors that influence the human errors that affect the manufacture processes in the maquiladora industry. The purpose of the research is to determine the root causes of human errors from an approach of the human reliability in sociotechnical systems. The scientific methodology used is located in cognitive anthropology, by applying methods of analysis from a cultural consensus. It was used on data collection, an instrumented and structured interview known as free listings. The methodological approach of the study corresponds to a mixed methods. The study was designed transversal, exploratory and descriptive. The interviewed population was supervisors, technicians and engineers, of the two main modalities existing in the companies production area and those from quality area. With this research it is possible to make a contribution for a better classification of root causes in human errors affecting now the manufacture processes in the maquiladora industry in Tijuana, Mexico. With this knowledge may propose preventive and corrective actions in continuous improvement projects inside manufacture processes.

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Author information

Authors and Affiliations

  1. Facultad de Cs. Químicas e Ingeniería, Universidad Autónoma de Baja California, Calzada Universidad 14418, Tijuana, Baja California, Mexico

    Teresa Carrillo-Gutierrez

  2. División de Estudios de Posgrado e Investigación, Tecnológico Nacional de México, Instituto Tecnológico de Ciudad Juárez, Av. Tecnológico 1340, El Crucero, Cd. Juárez, Chihuahua, Mexico

    Rosa María Reyes Martínez, Jorge de la Riva Rodríguez & Jaime Sanchez-Leal

  3. Departamento de Ingeniería Industrial y Manufactura, Universidad Autónoma de Cd. Juárez, Del Charo Av. 450 N, 32310, Ciudad Juárez, Mexico

    Aidé Aracely Maldonado Macias

Authors
  1. Teresa Carrillo-Gutierrez
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  2. Rosa María Reyes Martínez
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  3. Jorge de la Riva Rodríguez
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  4. Jaime Sanchez-Leal
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  5. Aidé Aracely Maldonado Macias
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Corresponding author

Correspondence to Teresa Carrillo-Gutierrez .

Editor information

Editors and Affiliations

  1. Idaho National Laboratory, Idaho Falls, Idaho, USA

    Ronald Laurids Boring

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Carrillo-Gutierrez, T., Martínez, R.M.R., de la Riva Rodríguez, J., Sanchez-Leal, J., Macias, A.A.M. (2018). A Case Study of Human Reliability in Maquiladora Industry Manufacturing Process. In: Boring, R. (eds) Advances in Human Error, Reliability, Resilience, and Performance. AHFE 2017. Advances in Intelligent Systems and Computing, vol 589. Springer, Cham. https://doi.org/10.1007/978-3-319-60645-3_35

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  • DOI: https://doi.org/10.1007/978-3-319-60645-3_35

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-60644-6

  • Online ISBN: 978-3-319-60645-3

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