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Digital Technologies Supporting Digitalization: A Maturity Model to Manage Their Usage Risks

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Enterprise Design, Operations, and Computing. EDOC 2022 Workshops (EDOC 2022)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 466))

Abstract

Digital technologies in support of digitalization allows organizations to improve their strategic and operational performance, but also harbors risks of security, oversizing or loss of control, among others. While the management of these risks is essential to promote the success of digital transformation, no research offers an integrative framework to help monitor them. This study adopts a design science approach to conceive a maturity model evaluating the risks of using digital technologies. This framework is the initial step towards the supervision of these digital risks to succeed in digital transformation. We relied on an in-depth literature review and an empirical study using a Delphi approach and a focus group with 19 practitioners. Accordingly, we identify three dimensions of risks related to data, stakeholders and technology governance and distinguish them according to each digital technology in the spectrum of SMAC and DARQ technologies. We additionally define a maturity scale to assess these risks and a protocol to implement the maturity model. The paper concludes with its theoretical and practical implications as well as a research agenda.

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Authors and Affiliations

  1. UIR Rabat Business School, Rabat, Morocco

    Lamiae Benhayoun

  2. Institut Mines Telecom Business School, Evry, France

    Imed Boughzala

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  1. Lamiae Benhayoun
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Correspondence to Lamiae Benhayoun .

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Editors and Affiliations

  1. University of Twente, Enschede, The Netherlands

    Tiago Prince Sales

  2. TU Wien, Vienna, Austria

    Henderik A. Proper

  3. University of Twente, Enschede, The Netherlands

    Giancarlo Guizzardi

  4. Free University of Bozen-Bolzano, Bozen-Bolzano, Italy

    Marco Montali

  5. Free University of Bozen-Bolzano, Bolzano, Italy

    Fabrizio Maria Maggi

  6. University of Twente, Enschede, The Netherlands

    Claudenir M. Fonseca

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Benhayoun, L., Boughzala, I. (2023). Digital Technologies Supporting Digitalization: A Maturity Model to Manage Their Usage Risks. In: Sales, T.P., Proper, H.A., Guizzardi, G., Montali, M., Maggi, F.M., Fonseca, C.M. (eds) Enterprise Design, Operations, and Computing. EDOC 2022 Workshops . EDOC 2022. Lecture Notes in Business Information Processing, vol 466. Springer, Cham. https://doi.org/10.1007/978-3-031-26886-1_3

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