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Different Chatbots for Different Purposes: Towards a Typology of Chatbots to Understand Interaction Design

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Internet Science (INSCI 2018)

Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 11551))

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Abstract

Chatbots are emerging as interactive systems. However, we lack knowledge on how to classify chatbots and how such classification can be brought to bear in analysis of chatbot interaction design. In this workshop paper, we propose a typology of chatbots to support such classification and analysis. The typology dimensions address key characteristics that differentiate current chatbots: the duration of the user’s relation with the chatbot (short-term and long-term), and the locus of control for user’s interaction with the chatbot (user-driven and chatbot-driven). To explore the usefulness of the typology, we present four example chatbot purposes for which the typology may support analysis of high-level chatbot interaction design. Furthermore, we analyse a sample of 57 chatbots according to the typology dimensions. The relevance and application of the typology for developers and service providers are discussed.

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Acknowledgement

This work was supported by the Research Council of Norway grant no. 270940.

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Authors and Affiliations

  1. SINTEF, Oslo, Norway

    Asbjørn Følstad, Marita Skjuve & Petter Bae Brandtzaeg

  2. Department of Media and Communication, University of Oslo, Oslo, Norway

    Petter Bae Brandtzaeg

Authors
  1. Asbjørn Følstad
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  2. Marita Skjuve
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  3. Petter Bae Brandtzaeg
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Corresponding author

Correspondence to Asbjørn Følstad .

Editor information

Editors and Affiliations

  1. St. Petersburg State University, St. Petersburg, Russia

    Svetlana S. Bodrunova

  2. National Research University Higher School of Economics, St. Petersburg, Russia

    Olessia Koltsova

  3. SINTEF, Trondheim, Norway

    Asbjørn Følstad

  4. Inria, Le Chesnay, France

    Harry Halpin

  5. National Research University Higher School of Economics, Moscow, Russia

    Polina Kolozaridi

  6. National Research University Higher School of Economics, Moscow, Russia

    Leonid Yuldashev

  7. St. Petersburg State University, St. Petersburg, Russia

    Anna Smoliarova

  8. TU München, Munich, Germany

    Heiko Niedermayer

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Følstad, A., Skjuve, M., Brandtzaeg, P.B. (2019). Different Chatbots for Different Purposes: Towards a Typology of Chatbots to Understand Interaction Design. In: Bodrunova, S., et al. Internet Science. INSCI 2018. Lecture Notes in Computer Science(), vol 11551. Springer, Cham. https://doi.org/10.1007/978-3-030-17705-8_13

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  • DOI: https://doi.org/10.1007/978-3-030-17705-8_13

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-17704-1

  • Online ISBN: 978-3-030-17705-8

  • eBook Packages: Computer ScienceComputer Science (R0)

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