Abstract
Since 1994, when started the commercial use of the Internet, several manners of doing business emerged around the world. Following this trend, governments started using new tools from the Information and Communication Technologies (ICT), giving raise to the e-government area. In this paper, recent evaluation reports about government portals from all over the world are summarized. They show that there are still much work to be done to attain a high-level of integration and quality of services. Then, a new approach is proposed to e-government initiatives, introducing the concept of Governmental Key Business Processes (G-KBP) that is based on process modeling techniques and modern public administration concepts. This proposal may be used as a guideline to the construction and maintenance of highly integrated e-government environments.
Chapter PDF
Similar content being viewed by others
References
ABRUCIO, F. L. “O impacto do modelo gerencial na administração pública-Um breve estudo sobre a experiência internacional recente”, Cadernos ENAP; n. 10, p.52, Brasília, 1997.
BPMI.ORG “The Business Process Management Initiative”, Retrieved January/2004 from: http://www.bpmi.org/.
BRESSER-PEREIRA, L. C. “Managerial Public Administration: Strategy and Structure for a New State”, Journal of Post Keynesian Economics, 20(1)-1997.
CASTANO, S., De ANTONELLIS, V., MELCHIORI, M. “A methodology and tool environment for process analysis and reengineering”, Data & Knowledge Engineering, vol. 31, issue 3, November/1999.
DAVENPORT, T. H. “Process Innovation: Reengineering Work through Information Technology”, Harvard Business School Press, Boston, October/1992.
FIRJAN-Federação das Indústrias do Estado do Rio de Janeiro. “Desburocratização Eletrônica nos Municípios do Estado do Rio de Janeiro”, Rio de Janeiro, June/2002.
-. “Desburocratização Eletrônica nos Estados Brasileiros”, Rio de Janeiro, November/2002.
JACOBSON, I., ERICSSON, M., JACOBSON, A. “The Object Advantage: Business Process Reengineering with Object Technology”, Addison-Wesley, September/1994.
MARTINS, L. G., CUNHA, A. M., Lecture Notes from “Fundamentals of Object Oriented Business Modeling”, Graduate Program on Informatics, NCE/IM-UFRJ, 2003.
NIELSEN, J., TAHIR, M. “Homepage Usability: 50 Websites Deconstructed”, New Riders, November/2001.
OFFICE OF MANAGEMENT AND BUDGET. “E-Government Strategy-Simplified Delivery of Services to Citizens”, February/2002, Retrieved January/2004 from: http://www.whitehouse.gov/omb/inforeg/egovstrategy.pdf.
OSBORNE, D. E., GAEBLER, T. “Reinventing Government: How the Entrepreneurial Spirit Is Transforming the Public Sector”, Addison-Wesley, 1992.
TRAUNMÜLLER, R. “E-Government-A Roadmap for Progress”, 3rd IFIP Conference on e-Commerce, e-Business, and e-Government, Guarujá, September/2003.
UN-United Nations. “Benchmarking E-government: A Global Perspective”, May/2002, Retrieved January/2004 from: http://www.unpan.org/e-government/Benchmarking E-gov 2001.pdf.
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2004 Springer Science + Business Media, Inc.
About this paper
Cite this paper
da Cunha, A.M., Costa, P.M. (2004). Towards Key Business Process for E-Government. In: Lamersdorf, W., Tschammer, V., Amarger, S. (eds) Building the E-Service Society. IFIP International Federation for Information Processing, vol 146. Springer, Boston, MA. https://doi.org/10.1007/1-4020-8155-3_1
Download citation
DOI: https://doi.org/10.1007/1-4020-8155-3_1
Publisher Name: Springer, Boston, MA
Print ISBN: 978-1-4020-8154-5
Online ISBN: 978-1-4020-8155-2
eBook Packages: Springer Book Archive