Airtable billing overview

• Airtable accepts all major credit cards, bank debits, ACH (U.S customers only), Apple Pay, and Google Pay for self-serve plans.

• Business and Enterprise Scale accounts are billable via ACH/invoice.

• No, credit cards with 3D Secure enabled are not compatible with Airtable payment processing.

• Airtable cannot enter your credit card for you or manually charge a credit card.

1. Open your Airtable account overview.

2. Under " Workspace settings," select your workspace associated with the payment method you want to update.

3. Click Update under the “Payment” section.

4. Enter your payment information and click Update.

Airtable processes payments through Stripe. Please click this link for a list of reasons why a payment may fail.

Please make sure you’re credit card information is up-to-date (e.g. expiration date and CVV code) and that you're entering your credit card number without dashes or spaces.

• If your credit card is still not processing, you may need to follow up with your bank to see if there are any issues on their end.

• If you are still having issues, clickon the lower right corner to contact Airtable Support.

Once a credit card, debit card, or any other accepted payment method is declined and 14 days late, Airtable sends an email informing you, “Unfortunately we were unable to process your Airtable payment. Your workspace has been moved to the Airtable Free plan, and you no longer have access to paid plan features.”

To resolve the issue:

1. Update your payment method.

2. Contact Airtable Support for help upgrading your account.

No. Our payment system is set up to upload only one credit card at a time and does not support splitting payments.

If you are unable to pay for the plan upfront on an annual cadence, we offer a monthly plan. To change your plan from annually to monthly, please access your workspace settings page and select the “Change billing plan” option.

• If you are on monthly plan and change to the annual plan, you will be instantly changed to the annual plan, but you will not be invoiced for the entire year's commitment until the end of the current month. At that point, you will be charged for each billable collaborator for exactly 12 months (at the discounted rate for the annual billing plan).

• Conversely, if you move a workspace to a monthly plan in the middle of the annual plan subscription, you will be refunded in Airtable Credits for the rest of your annual commitment within a month.

Business plans paid via credit card use the credit card assigned on the admin panel “Billing” page. If you upgrade to a Business plan, then any individual workspaces migrated to the Business plan will not use any attached credit cards in those workspaces for future payments. This is because Free and Team plans operate on a per workspace level, whereas Business plans can contain multiple workspaces.