Greenhouse Status - Incident History

Errors connecting to Outlook 365

2024-11-26T05:30:28Z

Nov 26, 05:30 UTC
Resolved - This incident has been resolved.

Nov 25, 18:47 UTC
Identified - Microsoft has posted that "Users may be unable to access or use some Microsoft 365 services and features" and we believe this is related to the errors users are seeing. Users with access to the Microsoft Admin Center can view Microsoft's incident status page at https://portal.office.com/Adminportal/Home#/servicehealth/:/alerts/MO941162

Nov 25, 16:34 UTC
Investigating - We're investigating reports of users not being able to retrieve their Outlook 365 calendars when scheduling interviews in Greenhouse Recruiting. We're also seeing errors when sending scheduled emails via Outlook 365 from GHSA and Interseller.

Unable to select some users in User Type offer fields during offer generation process

2024-11-20T00:04:09Z

Nov 20, 00:04 UTC
Resolved - This incident has been resolved.

Nov 19, 23:40 UTC
Monitoring - A fix has been implemented and we are monitoring the results.

Nov 19, 23:24 UTC
Identified - We've identified an issue where some users are unable to be selected during the offer generation process. We are deploying a fix.

Delayed Sourcing Quality Data (EU silo)

2024-11-18T18:29:33Z

Nov 18, 18:29 UTC
Resolved - The data refresh process is operating and the sourcing quality data is up-to-date.

Nov 15, 13:43 UTC
Identified - The sourcing quality data being presented in the job dashboard widget is as of November 12. We are working on restoring the data refresh process.

Issue with submitting applications on some job boards

2024-11-18T01:30:00Z

Nov 18, 01:30 UTC
Resolved - Due to an issue with location auto-complete functionality on some job boards, job-seekers were not able to submit applications. Only job posts that required the location field on job board integration options 1-4 were affected by the issue. The incident lasted from about November 17 around 8:30 PM EST to November 18 6:05 AM EST. We've fully resolved issue and notified the job-seekers who reached out to us of the resolution.

No data showing in the job dashboard "Candidate Source Breakdown" widget (EU)

2024-11-13T14:46:02Z

Nov 13, 14:46 UTC
Resolved - The sourcing quality data as of November 12 are available and being displayed in the job dashboard widget. We are working on resuming the data refresh process. We will separately keep track of and notify customers when the data refreshes resume.

Nov 12, 19:09 UTC
Identified - We have identified the root cause of the missing data and have implemented a temporary remediation. Impacted EU customers should start seeing the widget get populated with data. We are working on a more permanent fix.

Nov 12, 17:04 UTC
Investigating - We are currently investigating the issue.

Intermittent Outages

2024-11-05T19:56:10Z

Nov 5, 19:56 UTC
Resolved - This incident has been resolved.

Nov 4, 18:15 UTC
Update - Greenhouse is continuing to monitor the remediation that was put in place. All systems have been stable since 12:50 PM EST (17:50 AM UTC) on November 4th.

Nov 4, 18:10 UTC
Monitoring - There were 6 periods of 3 minutes of downtime today for all Greenhouse products. The root cause has been identified and remediation has been put in place. All systems have been stable since 12:50PM Eastern time (17:50 UTC). We are continuing to monitor our systems.

Nov 4, 17:50 UTC
Update - Greenhouse is continuing to experience periodic but brief outages. We are investigating the root cause.

Nov 4, 16:39 UTC
Investigating - Greenhouse is currently experiencing intermittent outages on all silos. We are investigating.

[Scheduled] Greenhouse Recruiting Maintenance

2024-11-02T14:00:02Z

Nov 2, 14:00 UTC
Completed - The scheduled maintenance has been completed.

Nov 2, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Oct 21, 21:06 UTC
Scheduled - We will be performing Greenhouse Recruiting maintenance on Saturday, November 2nd at 13:00 UTC.

Overview of maintenance:
During this time, Greenhouse Recruiting may experience intermittent availability issues.

We apologize for the inconvenience and thank you for your understanding and patience as we work to ensure the continued reliability of Greenhouse.

Please feel free to reach out via our Help Center with any questions or concerns: https://support.greenhouse.io

Performance Degradation: Visual Pipeline

2024-10-24T23:43:35Z

Oct 24, 23:43 UTC
Resolved - This incident has been resolved.

Oct 24, 22:50 UTC
Monitoring - A fix has been implemented and we are monitoring the results.

Oct 24, 22:21 UTC
Update - We are continuing to investigate this issue.

Oct 24, 21:55 UTC
Investigating - We are currently experiencing issues with Candidate Visual Pipeline. Users may notice a delay in the visual pipeline being updated after moving a candidate to a new stage. Our team is actively investigating the issue and working to restore full functionality as quickly as possible.

Third-party Service Disruption: Calendly

2024-10-24T20:59:56Z

Oct 24, 20:59 UTC
Resolved - This incident has been resolved.

Oct 24, 20:44 UTC
Monitoring - The issue appears to be resolved. We are continuing to monitor.

Oct 24, 20:23 UTC
Investigating - We are aware of an issue causing a partial disruption with services utilizing a Calendly integration. Our team is currently investigating.

Issues accessing Live Chat support

2024-10-24T19:30:24Z

Oct 24, 19:30 UTC
Resolved - This incident has been resolved.

Oct 24, 18:08 UTC
Investigating - We are currently experiencing a partial disruption affecting "Request Help Icon" which allows the initiation of live chat support. Our team is investigating the issue and working to restore full functionality. We apologize for any inconvenience and will provide updates as we have more information. In the meantime support tickets can be submitted through our support page at https://support.greenhouse.io/hc/en-us

Partial Service Disruption

2024-10-21T18:23:19Z

Oct 21, 18:23 UTC
Resolved - This incident has been resolved.

Oct 21, 15:19 UTC
Identified - The issue has been identified, and a fix is being implemented.

Oct 21, 13:24 UTC
Investigating - We are currently experiencing a partial disruption affecting the ability of Job Admins to merge candidates in Greenhouse Recruiting. Our team is investigating the issue and working to restore full functionality. We apologize for any inconvenience and will provide updates as we have more information.

[Scheduled] Greenhouse Job Boards Maintenance

2024-10-08T06:41:16Z

Oct 8, 06:41 UTC
Completed - The scheduled maintenance has been completed.

Oct 8, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Oct 3, 21:19 UTC
Scheduled - We will be performing Greenhouse Job Boards maintenance on Tuesday October 8, 2024 from 01:00 to 03:00 UTC.

Overview of maintenance:
During this time, Greenhouse Job Boards may experience intermittent availability issues. We apologize for the inconvenience and thank you for your understanding and patience as we work to ensure the continued reliability of Greenhouse.

Please feel free to reach out via our Help Center with any questions or concerns: https://support.greenhouse.io

Partial Service Disruption

2024-10-04T20:54:39Z

Oct 4, 20:54 UTC
Resolved - This incident has been resolved.

Oct 4, 19:09 UTC
Monitoring - A fix has been implemented and we are monitoring the results.

Oct 4, 18:55 UTC
Identified - The issue has been identified and a fix is being implemented.

Oct 4, 18:53 UTC
Investigating - We are currently experiencing a partial disruption affecting multi-select custom fields. Our team is investigating the issue and working to restore full functionality. We apologize for any inconvenience and will provide updates as we have more information.

Partial Service Disruption

2024-09-24T20:27:46Z

Sep 24, 20:27 UTC
Resolved - This incident has been resolved.

Sep 24, 19:58 UTC
Monitoring - A fix has been implemented and we are monitoring the results.

Sep 24, 19:28 UTC
Investigating - We are currently experiencing a partial disruption affecting the Candidate Source Breakdown & Quality tool in Greenhouse Recruiting. Our team is investigating the issue and working to restore full functionality. We apologize for any inconvenience and will provide updates as we have more information.

Greenhouse Recruiting Maintenance - Silo 3

2024-09-20T02:41:26Z

Sep 20, 02:41 UTC
Completed - The scheduled maintenance has been completed.

Sep 20, 01:02 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.

Sep 20, 01:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Sep 17, 19:39 UTC
Scheduled - We will be performing Greenhouse Recruiting maintenance from 01:00 UTC to 03:00 UTC on September 20, 2024.

During this time, Greenhouse Recruiting may experience intermittent availability issues. We apologize for the inconvenience and thank you for your understanding and patience as we work to ensure the continued reliability of Greenhouse.

Please feel free to reach out via our Help Center with any questions or concerns: https://support.greenhouse.io

Greenhouse Sourcing Automation maintenance

2024-09-14T23:01:21Z

Sep 14, 23:01 UTC
Completed - The scheduled maintenance has been completed.

Sep 14, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Sep 11, 21:13 UTC
Scheduled - We will be performing scheduled maintenance on Greenhouse Sourcing Automation from 17:00 UTC to 19:00 UTC on September 14, 2024. During this time, Greenhouse Sourcing Automation may experience intermittent availability issues. We apologize for any inconvenience and appreciate your understanding.

Performance Degradation

2024-09-10T05:40:07Z

Sep 10, 05:40 UTC
Resolved - This incident has been resolved.

Sep 10, 05:20 UTC
Identified - We have identified the source of the performance degradation and are working to resolve.

Sep 10, 04:20 UTC
Investigating - We are currently experiencing issues with Greenhouse Recruiting. Users may notice occasional errors or delays when loading pages throughout the application. Our team is actively investigating the issue and working to restore full functionality as quickly as possible.

Errors when viewing some rejected candidates

2024-09-04T23:33:53Z

Sep 4, 23:33 UTC
Resolved - This incident has been resolved.

Sep 4, 21:17 UTC
Identified - The issue has been identified and a fix is being implemented.

Sep 4, 21:04 UTC
Investigating - We are currently investigating reports of errors when loading rejected candidates that had a rejection email sent or scheduled earlier today.

BIC: Stale Data In Some Tables

2024-08-28T20:28:54Z

Aug 28, 20:28 UTC
Resolved - This incident has been resolved.

Aug 28, 15:30 UTC
Identified - We have identified that the following tables may contain stale data and are in the process of updating the data:
- agency_question_custom_fields
- application_custom_fields
- candidate_custom_fields
- candidate_phone_numbers
- eeoc_responses
- hiring_team
- job_custom_fields
- offer_custom_fields
- opening_custom_fields
- referral_question_custom_fields
- rejection_question_custom_fields
- survey_builder_answers
- user_attribute_custom_fields

Interviewer availability not visible

2024-08-27T20:34:41Z

Aug 27, 20:34 UTC
Resolved - This incident has been resolved

Aug 27, 20:27 UTC
Monitoring - A fix has been implemented and we are monitoring the results

Aug 27, 19:04 UTC
Identified - The issue has been identified and a fix is being implemented

Aug 27, 18:35 UTC
Investigating - We are investigating an issue with interviewer schedules not appearing when requesting candidate availability

Jobs table in BIC may have duplicate records

2024-08-27T11:46:21Z

Aug 27, 11:46 UTC
Resolved - This incident has been resolved.

Aug 26, 15:39 UTC
Investigating - There are some duplicate job records on the `jobs` table in BIC with different department_ids.

Issues with LinkedIn RSC 1-Click export

2024-08-23T13:25:30Z

Aug 23, 13:25 UTC
Resolved - LinkedIn has confirmed that the underlying issue has been resolved. All previously "pending" LinkedIn RSC exports should have been caught up.

Aug 21, 16:40 UTC
Identified - LinkedIn RSC exports are not appearing in Greenhouse. Candidate profiles are getting stuck in "pending" state. We’re in communication with the LinkedIn team to resolve this.

BIC: Stale Data In Some Tables

2024-08-08T18:13:05Z

Aug 8, 18:13 UTC
Resolved - Data on all silos have been refreshed.

Aug 8, 14:24 UTC
Monitoring - Silos are currently being caught up to the most recent data, including yesterday.

Aug 8, 13:36 UTC
Identified - We have identified the issue and are in the process of repopulating BIC tables.

Aug 8, 13:26 UTC
Investigating - We have been made aware that some tables in BIC do not include yesterday's data. We are investigating.

BIC Stale data in some tables

2024-07-23T18:14:15Z

Jul 23, 18:14 UTC
Resolved - This incident has been resolved.

Jul 23, 17:52 UTC
Update - We are continuing to work on a fix for this issue.

Jul 23, 15:48 UTC
Update - We are continuing to work on a fix for this issue.

Jul 23, 15:26 UTC
Update - We are continuing to work on a fix for this issue.

Jul 23, 15:03 UTC
Update - We are continuing to work on a fix for this issue.

Jul 23, 15:01 UTC
Update - We are continuing to work on a fix for this issue.

Jul 23, 13:00 UTC
Identified - We have identified that the following tables may contain stale data and are in the process of updating the data:
- agency_question_custom_fields
- application_custom_fields
- candidate_custom_fields
- job_custom_fields
- offer_custom_fields
- opening_custom_fields
- referral_question_custom_fields
- rejection_question_custom_fields
- user_attribute_custom_fields
- job_posts

Some data not updating as expected for users

2024-07-23T17:14:54Z

Jul 23, 17:14 UTC
Resolved - Our system has returned to its normal operating status.

Jul 23, 16:44 UTC
Monitoring - We briefly experienced an issue where some data was not updating as expected for users. We've remediated the issue and continue to monitor the situation.