Bring the Woohoo!™ Take customer success beyond acquisition
Keys to customer success
Understand the importance of a customer success strategy with customer journey mapping from acquisition through post-sale and beyond
Infographic
Beyond the sale: 7 reasons the real customer journey starts after purchase
Ensure better business outcomes by any measure
ROI
Enjoy measurable success
Consistently reach or exceed goals such as NPS, CSAT, customer lifetime value, average revenue per customer, and retention. Show the impact and ROI of customer success on revenue and growth.
Responsiveness
Optimize experiences for all
Deliver premium customer service as a powerful competitive differentiator. Prioritize a total experience approach to remove digital friction and optimize experiences for both customers and employees.
Reputation
Build a trusted brand
Ensure customer relationships and experiences are a delight at every journey stage. Give customers, employees, and partners the same opportunity to access information regardless of ability.
Results
Supercharge productivity
Use AI and GenAI to supercharge productivity of customer experience, communications, marketing, creative, and customer success teams. Let CX data and insights inform customer journeys and deliver value.
Customer success in action
Through our work with OpenText, we’ve achieved our goal of combining a slick digital channel with personalized, employee-led customer service. From the moment a customer engages with us through any of our channels, they are kept in the loop on every step of the order cycle.
Learn how OpenText can help with your customer success strategy
Web & mobile experiences
Drive breakthrough engagement with digital experience management software
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Messaging and fax
Deliver critical messages to your customers’ preferred communication channel
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Digital Asset Management
Build brand consistency with easy and secure access to rich media assets
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Customer Journey and Data
Orchestrate every step of the customer journey—from acquisition to loyalty
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