Create superior experiences. Increase IT efficiency. Control rising costs.
Once you’ve experienced the game-changing benefits of modern ITSM powered by AI and automation, you’ll never go back.
Analyst report
Vendor Selection Matrix™ for enterprise service management solutions
Achieve supersized goals with a mid-sized budget
Empowerment
Boost user productivity
Put users in control. Allow them to resolve issues on their own with self-service portals, automated fulfillment, and private GenAI virtual agents.
Efficiency
Save time, improve consistency
Pivot quickly with codeless configs and ITIL best practices. Resolve issues quickly with AI and analytics. Tap into discovery, change analytics, and asset management to reduce downtime and govern assets.
Adaptability
Meet business demands
Integrate seamlessly with OpenText products and third-party tools. Design advanced, orchestrated services across the IT ecosystem. Get ready to deliver services enterprise-wide.
Cost control
Avoid budget surprises
Switch to SaaS-simple, low-cost deployments that shift maintenance and upgrades to us. Enjoy flexible, transparent license options that deliver all features upfront. Change license allocations with ease.
Don’t just take our word for it. Hear what our customers have to say.
SMAX ITIL-based best practices are ideal to extend to non-IT processes too, giving users a consistent experience across all services. We can also see the potential for even more operational cost savings.
