Be the happy IT service management GOAT
Work smart. Work simple. Work ITSM wonders.
Learn how AI-powered service management elevates service experiences, grows IT efficiency, and reduces costs
Gartner® report
Market Guide for Artificial Intelligence Applications in IT Service Management
OpenText™ ITSM—where smart meets simplicity
Simplicity
Cut through complexity
Imagine it, do it. Deploy cutting-edge ITSM in just a few weeks. Start each quarter with the latest release already in place. And deliver engaging service experiences with generative AI.
Empowerment
Virtual agents elevate service experiences
Deliver the self-service WOW factor with generative AI. Employ smart virtual agents that respond like humans do. They’ll free users to resolve issues on their own and help agents resolve requests faster.
Efficiency
Deliver services faster
Ditch custom coding that slows you down and adds technical debt. Configure tasks and workflows in a no-code design studio with best-practice templates for streamlined management of IT and non-IT services.
Cost control
Guard your budget
Say goodbye to lengthy installations and complex upgrades. Opt for SaaS-simple deployments that shift the work to us. Enjoy flexible, transparent licenses with all features upfront and easy allocation changes.
Customers are talking about our extremely smart, remarkably simple ITSM platform
We observed a 30% reduction in call volumes as our users continue to handle more and more tasks independently. In addition, AI-driven functions revolutionized incident management.
