Frequently Asked Questions
How can we help?
View general information on pricing, licensing, and account administration issues
Products
Pricing for ACS products will come from your Regional Account Manager. Please go to the Institutional Sales Contacts page to find your Regional Account Manager and get more information.
Institutional Print Subscription rates are available on our Subscriber Resource Center.
A complete list of ACS journals can be found on the ACS Publications journal website, or you can download our most recent Journal Title List with ISSN codes (xlsx).
Licensing
You can find more information about licensing and view sample licenses on our Licensing Overview page. Note: the licenses on this page are only examples and should not be executed.
Institutional Accounts
You may lose access to ACS content if a user on your campus accidentally triggers an IP block due to excessive downloading, excessive sessions, or spider trap activity. This can be the result of a number of issues, many of which are accidental. Contact our Customer Service and Support team immediately for assistance at acs_pubs_assist@acs.org or (888) 338-0012 from 8:30 AM to 5 PM (Eastern Time). If calling from outside the US, the number is +1 (614) 447-3674.
For more information see our Managing IP Blocks page.
Existing Account Administrators can add additional administrators by logging into the Institutional Administrator Portal and clicking on the Administrators tab. For new Account Administrators, more information is available in our Subscriber Resource Center, or you may contact our Customer Service and Support team for assistance at acs_pubs_assist@acs.org.
ACS Publications provides COUNTER-compliant usage reports via the Institutional Administrator Portal. You will need to log in to view and download these reports.
You can find a video to guide you to usage reports on the Account Management page. You can also find written instructions, including how to filter for Evidence Based Acquisition analysis, in our Evidence Based Acquisition Reporting document.
Please contact your Account Manager, or contact our Customer Service and Support team for assistance at acs_pubs_assist@acs.org or (888) 338-0012 from 8:30 AM to 5 PM (Eastern Time). If calling from outside the US, the number is +1 (614) 447-3674.
