Rovo Status - Incident History

OpenAI's API is returning 5xx for GPT models

2024-12-12T07:26:42Z

Dec 12, 07:26 UTC
Resolved - Between 3:16pm PST and 7:38pm PST, we experienced an outage for Rovo and all AI features across Atlassian Products. The issue has been resolved and the service is operating normally.

Dec 12, 03:50 UTC
Update - We are witnessing significant recovery of the services. We will continue to monitor the situation closely.

Dec 12, 02:35 UTC
Update - We are actively communicating with the affected AI Service provider and closely monitoring the ongoing outage situation. While we have observed some signs of recovery, the majority of API calls are still resulting in errors.

We have successfully restored the Smart Answers in Search feature by rerouting requests to an alternative model.

All other Atlassian Intelligence capabilities and Rovo remain unavailable at this time due to the ongoing AI Service provider outage.

Dec 12, 00:47 UTC
Investigating - We have reached out to our AI Service Provider and they are actively working on restoring the API.

Additionally, we are working on routing the traffic for Smart answers in Search capability to another model.

We will provide more details within the next hour.

AI features degraded

2024-12-05T02:38:08Z

Dec 5, 02:38 UTC
Resolved - Between 12:13 AM UTC to 01:30 AM UTC, we experienced a degraded experience for AI features in Confluence, Jira Service Management, Jira, and Rovo. The issue has been resolved and the service is operating normally.

Dec 5, 01:32 UTC
Investigating - We are investigating an issue with AI features that is impacting all Rovo and Enterprise and Premium Confluence, Jira Service Management and Jira customers. We will provide more details within the next hour.

3P Search failing intermittently

2024-11-27T05:39:46Z

Nov 27, 05:39 UTC
Resolved - The issue has been resolved and the service is operating normally.

Nov 19, 05:54 UTC
Investigating - We are actively exploring different approaches and continue to work on resolving the intermittent failures affecting some users in the 3P search for Rovo.

Nov 18, 22:03 UTC
Identified - We are actively working on resolving the issues with the 3P Search for Rovo. Our team is currently implementing a fix to alleviate the problem.

Nov 18, 20:36 UTC
Update - We are investigating intermittent errors with 3P Search that is impacting Rovo Cloud customers. We will provide more details within the next hour.

Nov 18, 20:34 UTC
Investigating - We are investigating intermittent errors while performing 3P search. We will provide more details once we identify the root cause.

Some products are hard down

2024-07-29T23:28:16Z

Jul 29, 23:28 UTC
Resolved - This incident has been resolved.

Jul 3, 21:45 UTC
Monitoring - We have mitigated the problem and continue looking into the root cause.
The outage was between 8:08pm 03/07 UTC - 08:31pm 03/07 UTC
We are now monitoring closely.

Jul 3, 20:51 UTC
Investigating - We are investigating an issue with that is impacting Atlassian, Atlassian Partners, Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira, Opsgenie, Atlassian Developer, Atlassian (deprecated), Trello, Atlassian Bitbucket, Guard, Jira Align, Jira Product Discovery, Atlas, Atlassian Analytics, and Rovo Cloud customers. We will provide more details within the next hour.