Yes, you can buy products tax-free. Please check our list for participating stores.
Please complete Tax-Free procedure at the store of purchase before closing time on the date of purchase.
* From August 2021, the Tax-Free procedure will be changed to electronic form and a record of purchase information will be sent directly to the National Tax Agency. However, diplomatic tax exemption must be documented in writing.
1. The Tax-Free procedure cannot be conducted at the cashier.First, after payment has been made, including consumption tax at the cashier, please present your passport and purchase receipt at the Tax-Free counter. (Cruise Ship Tourists Landing permit, Crew Member’s Landing permit, Emergency Landing permit are acceptable.)Tax exemption is not eligible without the original passport (passport copy, passport number, ID card are not acceptable), or verification seal for entry at automated gate.
2. Tax exemption is applicable mainly for those who come to Japan for travel purpose of less than 6 months.
3. Items are applicable for tax exemption only on the day of purchase.
4.Tax exemption is limited to purchase receipts of the store of purchase.It cannot be combined with in-store purchase receipts from stores other than ours in the building or other stores of Hands be by Hands.
5. Since tax exemption is limited only to general goods, consumables such as daily goods, souvenirs, goods purchased for commercial or business purposes are not subject to tax exemption.
6. Consumables from over 5,000 to 500,000 yen excluding tax are eligible for tax exemption. General goods from over 5,000 yen excluding tax are eligible for tax exemption with no maximum amount.Consumables and general goods can be combined, or the receipts’ amount can be accumulated. However, once combined, the tax exemption is up to a maximum of 500,000 yen excluding tax for consumables. Consumables include food, beverages, liquor, cosmetics, soap, bath salts, toothpaste, adhesive, paint, painting tools, dye, batteries, etc. Intangible goods such as processing costs or repairing costs are not subject to tax exemption.
7. The condition for tax exemption is that consumables and general goods must be taken out of Japan. Please note that consumables are not subject to tax exemption if the length of stay from the date of purchase exceeds 30 days. Moreover, from the view of preventing domestic consumption, consumables are required to be wrapped in sealed packaging in accordance with the law so please do not open until departure.As general goods can be used in the country, sealed packaging is not required. However, if combining with consumables for tax exemption, the condition to bring them out of the country is similar to the condition applied to consumables that cannot be used in the country. Hence, sealed packaging will be required in such cases. In case you cannot bring relevant goods, you will be required to pay the consumption tax upon departure.
8. Please present your passport and purchased goods at the Customs counter of the airports or ports upon departure.
9. For diplomatic officials, bring “Tax exemption card”.
