imagineGo FAQ

The imagineGo App is our mobile application that allows users to manage their imagine services easily on the go.

You can:

– View and manage mobile and broadband services at a glance.

– Purchase add-ons and/or boosters.

– Purchase Prepaid credit top-ups.

– Make bill payments.

– Upgrade your plan.

– View your current plan, view call, data & SMS usage.

– Locate imagine Centres near you.

Stay tuned to more features that will be coming soon (Download bill, view payment history, view usage itemisation, PIN/Biometrics login, helpdesk, notification, save card details and Pay4U)

The imagineGo App will be available on Google Play Store for Android users on 25th September 2024. For Apple users, the new app will be available soon, so do check our social media for the latest news and updates.

No, after 24th of September 2024, the old app will become inaccessible. You are advised to install the new app to manage your imagine accounts.

For more information visit the official imagine website at www.imagine.com.bn or our official Instagram page at @_imaginebn or Facebook page.

1. Open the imagineGo app.

2. Enter your registered mobile number or email address on the log-in screen.

3. Click ‘Login’ once you receive the OTP (One-Time Password) via SMS/Email.

4. Enter the OTP received and click ‘Verify’ to login successfully.

Note: Applicable to imagine customers with/without existing imagineGo App account.

1. Open the imagineGo app.

2. Enter your registered mobile number or email address on the log-in screen.

3. Click ‘Login’ once you receive the OTP (One-Time Password) via SMS/Email

4. Enter the OTP received and click ‘Verify’

5. Follow the onscreen instructions and enter your details in the registration page.

6. Click ‘Register’ once completed.

1. If you still have not received the OTP five minutes after your first request, please try again after 10 minutes by clicking ‘Resend’.

2. If you still haven’t received your OTP, Talk2Us at 111 for further assistance.

If you have recently bundled your Dream Broadband and Wish Postpaid service together, you can log in using mobile number registered to your Dream Bundle account.

You can view your current plan on the imagineGo App home screen. You can also click on the orange imagine button on the bottom centre of the to view ‘My Plans’.

There are a few ways to buy boosters/add-ons:

• On the home screen, click on the orange imagine button to view ‘My Plans’. Click ‘Add Booster’ and select your desired booster/add-on.

• Select the menu on the top left of the home screen and click on ‘My Plans & Add-ons’. Scroll down and click ‘Add Booster’ and select your desired booster.

• On the home screen, click ‘Add ons’

• Choose the top-up/booster value you want and follow the on-screen instructions

Click on the orange imagine button on the home screen to go to the ‘My Plan’ screen and scroll down to view your active boosters.

To make payment for your Dream Broadband or Wish Postpaid Mobile services:

• On the home screen, click ‘Pay Bill’ and follow the on-screen instructions

Currently, you may only make bill payments via the app. The viewing and downloading your bills feature will be available soon. So do check our social media for the latest news and updates.

• You can view your usage on the home screen of the imagineGo App.

• Alternatively, you can click on the orange imagine button on the home screen to view ‘My Plans’ and your usage.

For assistance, Talk2Us at 111 or visit any of our imagine Centres. Once we’ve verified your details, your registered email/mobile number will be shared with you.

From the home screen, scroll down and click on the Store Locator widget. Select your desired imagine Centre and click on ‘View map’.

You must grant permission from your device/phone settings to the imagineGo app to access location services for the feature to be accessible.

Yes, a non-imagine customer may access the app, however they will have limited access to the app’s feature. Once logged in into the app, a non-imagine customer will only be able to view the plans available and submit queries.