Jess Pingrey is a freelance contributor to Fortune Recommends with 15+ years of experience writing about sales, software, technology, startups, and marketing. She’s passionate about helping readers find the best answers to their questions about customer relationship management and driving business growth. Previously, she was a managing editor at Fit Small Business leading a team of content creators writing about sales, customer service, and CRM systems. She’s written for publications such as Fit Small Business, AppleInsider, Pocket-lint, The Run Experience, TopInterview, and more.