Emerald Customer Support

Contact Us 1

• Contact Emerald Customer Support

Platform Information 3

• Accessibility Standards
• Is Emerald Insight compatible with mobile devices?
• What are the technical requirements for access?

Access and Authentication Methods 14

• Authentication methods for Emerald.com/insight
• Access and authentication from Emerald Insight
• Creating a WAYFless URL
• Emerald guide to proxy settings for emerald.com/insight
• Federated access to Emerald Insight (Shibboleth)

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Discovery and Metadata 14

• Can I submit a federated search using Search/Retrieval via URL (SRU)?
• Can we use our institution's default OpenURL button?
• Does Emerald support OpenURL/SFX linking?
• In which discovery services can I find my Emerald subscriptions?
• Locating Emerald Collections in ALMA Community Zone (CZ)

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Managing your Library Administrator Account 6

• The Account Management Portal (Library administration)
• COUNTER Reports from Emerald
• How do I access our usage reports?
• How do I add/delete a new library administrator for our institutional account?
• SUSHI

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Cases 4

• Accessing Emerald case study collections
• Cases publication workflow and points of contact
• Emerald Cases Hub
• How do I access the teaching notes associated with a case study?

Student Access 2

• Support for students and researchers using off-campus access
• My student log-in doesn't work

Search and Browse 3

• Why am I seeing an "access restricted" sign?
• Your guide to searching on Emerald Insight
• Why can't I access Expert Briefings?

General Enquiries 11

• Can I write for the Emerald blog?
• Find Full Text links in EndNote
• I am unhappy with my book purchase. How do I get a refund?
• I would like a trial
• Registering a personal profile on Emerald

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How do I...? 8

• How do I gain access?
• How do I subscribe?
• How do I bulk export the citations from my search results?
• How do I subscribe to table of contents (TOC) alert services?
• How do I sign up for an Expert Daily Briefing Alert?

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PPV Queries 11

• Article not available to buy
• Can I have a receipt for my purchase? (PPV)
• Can I have a refund for my PPV article?
• Can I pay for the article with a Eurocard(PPV)
• Can I purchase a book chapter?

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DeepDyve 2

• Can I rent an article?
• How do I cancel my free trial to DeepDyve?

Subscription Queries 2

• As a subscriber, can I send an article via Interlibrary Loan?
• Is Emerald content indexed in any Digital Preservation archive schemes?

Publishing with Emerald 14

• Can I prepare my manuscript in LaTeX?
• Do you provide editing or translation services?
• How do I correct an error in my published article?
• How do I find out which volume and issue my accepted paper will publish in?
• How do I make changes to my submitted article?

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Open Access 4

• Can I publish my journal open access with Emerald?
• Can Emerald waiver the Article Processing Charge (APC)?
• How can I publish my article open access?
• What are Emerald's Article Processing Charges (APC) for open access titles

FAQs 14

• Author and reviewer access
• Can we publish our conference proceedings with Emerald?
• Do Emerald employ translators?
• Editor and EAB member access
• How can I become a reviewer?

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Rights and Permissions 11

• As an Emerald author, can I include my article in my thesis or dissertation?
• Can I copy materials from this website or re-publish any content?
• Can I have a copy of my authored work?
• Can I reproduce a table/chart/passage from an article?
• Can I use Emerald content in a presentation?

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