[2306.06261] Iterative Design of An Accessible Crypto Wallet for Blind Users
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Computer Science > Cryptography and Security

arXiv:2306.06261 (cs)
[Submitted on 9 Jun 2023]

Title:Iterative Design of An Accessible Crypto Wallet for Blind Users

Authors:Zhixuan Zhou, Tanusree Sharma, Luke Emano, Sauvik Das, Yang Wang
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Abstract:Crypto wallets are a key touch-point for cryptocurrency use. People use crypto wallets to make transactions, manage crypto assets, and interact with decentralized apps (dApps). However, as is often the case with emergent technologies, little attention has been paid to understanding and improving accessibility barriers in crypto wallet software. We present a series of user studies that explored how both blind and sighted individuals use MetaMask, one of the most popular non-custodial crypto wallets. We uncovered inter-related accessibility, learnability, and security issues with MetaMask. We also report on an iterative redesign of MetaMask to make it more accessible for blind users. This process involved multiple evaluations with 44 novice crypto wallet users, including 20 sighted users, 23 blind users, and one user with low vision. Our study results show notable improvements for accessibility after two rounds of design iterations. Based on the results, we discuss design implications for creating more accessible and secure crypto wallets for blind users.
Comments: 19th Symposium on Usable Privacy and Security
Subjects: Cryptography and Security (cs.CR); Human-Computer Interaction (cs.HC)
Cite as: arXiv:2306.06261 [cs.CR]
  (or arXiv:2306.06261v1 [cs.CR] for this version)
  https://doi.org/10.48550/arXiv.2306.06261

Submission history

From: Zhixuan Zhou [view email]
[v1] Fri, 9 Jun 2023 21:18:26 UTC (5,236 KB)
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