[2208.10705] "Inconsistent Performance": Understanding Concerns of Real-World Users on Smart Mobile Health Applications Through Analyzing App Reviews
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Computer Science > Human-Computer Interaction

arXiv:2208.10705 (cs)
[Submitted on 23 Aug 2022]

Title:"Inconsistent Performance": Understanding Concerns of Real-World Users on Smart Mobile Health Applications Through Analyzing App Reviews

Authors:Banafsheh Mohajeri, Jinghui Cheng
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Abstract:While smart mobile health apps that adapt to users' progressive individual needs are proliferating, many of them struggle to fulfill their promises due to an inferior user experience. Understanding the concerns of real-world users related to those apps, and their smart components in particular, could help advance the app design to attract and retain users. In this paper, we target this issue through a preliminary thematic analysis of 120 user reviews of six smart health apps. We found that accuracy, customizability, and convenience of data input are primary concerns raised in real-world user reviews. Many concerns on the smart components are related to the trust issue of the users towards the apps. However, several important aspects such as privacy and fairness were rarely discussed in the reviews. Overall, our study provides insights that can inspire further investigations to support the design of smart mobile health apps.
Comments: 4 pages, UIST2022 Poster
Subjects: Human-Computer Interaction (cs.HC)
Cite as: arXiv:2208.10705 [cs.HC]
  (or arXiv:2208.10705v1 [cs.HC] for this version)
  https://doi.org/10.48550/arXiv.2208.10705
Related DOI: https://doi.org/10.1145/3526114.3558698

Submission history

From: Jinghui Cheng [view email]
[v1] Tue, 23 Aug 2022 03:12:20 UTC (527 KB)
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