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E-Government Utilization: Understanding the Impact of Reputation and Risk

E-Government Utilization: Understanding the Impact of Reputation and Risk

Lemuria Carter (North Carolina Agricultural and Technical State University, USA), Ludwig Christian Schaupp (West Virginia University, USA), Jeffrey Hobbs (Appalachian State University, USA), and Ronald Campbell (North Carolina Agricultural and Technical State University, USA)
Copyright: © 2012 |Volume: 8 |Issue: 1 |Pages: 15
ISSN: 1548-3886|EISSN: 1548-3894|EISBN13: 9781466611955|DOI: 10.4018/jegr.2012010105
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MLA

Carter, Lemuria, et al. "E-Government Utilization: Understanding the Impact of Reputation and Risk." IJEGR vol.8, no.1 2012: pp.83-97. https://doi.org/10.4018/jegr.2012010105

APA

Carter, L., Schaupp, L. C., Hobbs, J., & Campbell, R. (2012). E-Government Utilization: Understanding the Impact of Reputation and Risk. International Journal of Electronic Government Research (IJEGR), 8(1), 83-97. https://doi.org/10.4018/jegr.2012010105

Chicago

Carter, Lemuria, et al. "E-Government Utilization: Understanding the Impact of Reputation and Risk," International Journal of Electronic Government Research (IJEGR) 8, no.1: 83-97. https://doi.org/10.4018/jegr.2012010105

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Abstract

The implementation of Information and Communication Technologies (ICT) in the public sector has numerous benefits. Government administrators are aggressively seeking ways to enhance the development and implementation of more effective and efficient government services. One electronic government initiative that is growing in importance and popularity is electronic tax filing. This study explores the factors that contribute to e-file utilization. To test the proposed model a survey is administered to 152 taxpayers in the United States. Results of structural equation modeling indicate that performance expectancy, social influence, facilitating conditions, optimism bias, perceived reputation and risk all have a significant impact on e-government usage. Implications for research and practice are discussed.

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