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Integrating Volunteers into Rescue Processes: Analysis of User Requirements and Mobile App Conception

Integrating Volunteers into Rescue Processes: Analysis of User Requirements and Mobile App Conception

Henrik Detjen (Computer Science Institute, Hochschule Ruhr West, University of Applied Science, Mülheim an der Ruhr, Germany), Stefan Hoffmann (Computer Science Institute, Hochschule Ruhr West, University of Applied Science, Mülheim an der Ruhr, Germany), Leonie Rösner (Institute for Social Psychology: Media and Communication, University Duisburg-Essen, Duisburg, Germany), Stephan Winter (Institute for Social Psychology: Media and Communication, University Duisburg-Essen, Duisburg, Germany), Stefan Geisler (Computer Science Institute, Hochschule Ruhr West, University of Applied Science, Mülheim an der Ruhr, Germany), Nicole Krämer (Institute for Social Psychology: Media and Communication, University Duisburg-Essen, Duisburg, Germany), and Gerd Bumiller (Computer Science Institute, Hochschule Ruhr West, University of Applied Science, Mülheim an der Ruhr, Germany)
Copyright: © 2015 |Volume: 7 |Issue: 2 |Pages: 18
ISSN: 1937-9390|EISSN: 1937-9420|EISBN13: 9781466677180|DOI: 10.4018/IJISCRAM.2015040101
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MLA

Detjen, Henrik, et al. "Integrating Volunteers into Rescue Processes: Analysis of User Requirements and Mobile App Conception." IJISCRAM vol.7, no.2 2015: pp.1-18. https://doi.org/10.4018/IJISCRAM.2015040101

APA

Detjen, H., Hoffmann, S., Rösner, L., Winter, S., Geisler, S., Krämer, N., & Bumiller, G. (2015). Integrating Volunteers into Rescue Processes: Analysis of User Requirements and Mobile App Conception. International Journal of Information Systems for Crisis Response and Management (IJISCRAM), 7(2), 1-18. https://doi.org/10.4018/IJISCRAM.2015040101

Chicago

Detjen, Henrik, et al. "Integrating Volunteers into Rescue Processes: Analysis of User Requirements and Mobile App Conception," International Journal of Information Systems for Crisis Response and Management (IJISCRAM) 7, no.2: 1-18. https://doi.org/10.4018/IJISCRAM.2015040101

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Abstract

Recently, rescue worker resources have not been sufficient to meet the regular response time during large-scale catastrophic events in every case. However, many volunteers supported official forces in different disaster situations, often self-organized through social media. In this paper, a system will be introduced which allows the coordination of trained volunteers by a professional control center with the objective of a more efficient distribution of human resources and technical equipment. Volunteers are contacted via app on their private smartphone. The design of this app is based on user requirements gathered in focus group discussions. The feedback of the potential users includes privacy aspects, low energy consumption, and mechanisms for long-term motivation and training. The authors present the results of the focus group analyses as well as the transfer to their app design concept.

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