The paper studies the smart telecare utility in health & social care fields for the satisfactory increase of external and internal user through personalized approach and the capability proof of continuing management improvement through quality indicators. Primary survey studies of aged people's satisfaction through smart telecare in Greece – maybe in good health or patients or socially isolated – interviewing four types involved – aged, caregivers, health or social care providers and smart technology providers or producers. The sample seems positive to smart telecare for prevention, protection, safety and security. To sum up, they believe there are organizational problems in Greece due to lack of information.