In the 21^st century technology has rapidly evolved and has managed to eliminate distances, and especially in the health sector. The purpose of this study is to investigate the families' satisfaction and effectiveness resulted from the use of telehealth services that are provided to children with diabetes mellitus type 1. The evaluation at the individual level (user) has been done by completing two questionnaires. The study involved 100 parents whose children have diabetes mellitus type 1 (50 using telemedicine and 50 without). The majority of parents involved in the study, thinks that their knowledge level on telemedicine system is sufficient (96%) and would recommend its use to other parents whose children have diabetes (82%). Meanwhile, 80% evaluate the telemedicine system as adequate.