Cost‐quality based consumer perception analysis of voice over Internet protocol (VoIP) in India

Telecom in developing countries faces a distinct challenge as compared to developed countries. The technology of voice over Internet protocol (VoIP) would be a key enabler for growth and service delivery in the former case. VoIP, though reported not widely accepted in developed countries, would be acceptable in developing countries owing to its affordable quality and lower costs. This hypothesis was tested through a user survey conducted recently in India. Five different attributes of voice quality, telephone billing, VAS, reliability and responsiveness were analysed for testing the hypothesis, along with a few case studies from other developing countries.