Abstract
This paper investigates the managerial competences required for the complex interactions required to successfully integrate an Enterprise Resource Planning system into an organization—the ERP journey. A feature of the study (a five year longitudinal study of a Danish production company implementing SAP R/3) was the rise and fall of the ERP project managers. The study showed that different stages of the ERP journey required different competences from the managers. A manager with a certain competence mix might successfully oversee part of the ERP journey, but a different blend of competences was required to manage other parts. The paper concludes that a wide range of competences are required: personal, business and technical. The competence mix should be expected to vary through the journey, and is often too much to expect of one person.
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Kræmmergaard, P., Rose, J. Managerial Competences for ERP Journeys. Information Systems Frontiers 4, 199–211 (2002). https://doi.org/10.1023/A:1016054904008
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DOI: https://doi.org/10.1023/A:1016054904008