Reflective design of technology for human needs

Abstract

Inspired by an economic interpretation of the Faustus drama allegorically disclosing the ‘alchemical’ nature of modern economy, the paper presents a critical view on the development of technology as concomitant phenomenon of work practices with particular focus on manufacturing. It starts with a theoretical perspective on the dynamics of creating explicit propositional knowledge and its re-appropriation for practical use. This lays the ground for understanding how technical artefacts emerge from and, in turn, affect social practices. It further helps to understand the development of human reflective action competence and working capacity as most relevant forces of production in complex and dynamic market environments. These relationships are exemplified in some detail by looking at the problematic development and use of IT in manufacturing’s value creating processes. The paper finally advocates reflective attitudes and evolutionary procedures as basic principles for designing useful and useable IT systems according to human needs and for protecting oneself from the Faustian omnipotence delusion of endless and effortless wealth creation.