Abstract
Professionals are often resistant to the introduction of technology and can feel threatened if they perceive the technology as replacing some aspect of their jobs. We anticipated some of these problems in the process of introducing a bedside patient education system to a hospital, especially given that the system presents itself as a “virtual discharge nurse” in which an animated nurse agent interacts with patients using simulated face-to-face conversation. To increase acceptance by nursing staff we created a version of the character designed to build trust and rapport through a personalized conversation with them. In a randomized trial, we compared responses after 15 minute in-service briefings on the technology versus responses to the same briefings plus a personalized conversation with the agent. We found that the nurses who participated in briefings that included the personalized conversation had significantly greater acceptance of and lower feelings of being threatened by the agent.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
Similar content being viewed by others
References
Blumenthal, D.: Stimulating the Adoption of Health Information Technology. The New England Journal of Medicine 360, 1477–1479 (2009)
Holden, R., Karsh, B.: The technology acceptance model: its past and its future in health care. Journal of Biomedical Informatics (2009)
Davis, F.D.: User acceptance of information technology: System characteristics, user perceptions and behavioral impacts. International Journal of Man-Machine Studies 38, 475–487 (1993)
Bhattacherjee, A., Sanford, C.: Influence Processes for Information Technology Acceptance: An Elaboration Likelihood Model. MIS Quarterly 30, 805–825 (2006)
Petty, R., Cacioppo, J.: Attitudes and Persuasion: Classic and Contemporary Approaches. Westview Press, Boulder (1996)
Bickmore, T., Pfeifer, L., Jack, B.W.: Taking the Time to Care: Empowering Low Health Literacy Hospital Patients with Virtual Nurse Agents. In: ACM SIGCHI Conference on Human Factors in Computing Systems, CHI (2009)
Bickmore, T.W., Pfeifer, L.M., Paasche-Orlow, M.K.: Health Document Explanation by Virtual Agents. In: Pelachaud, C., Martin, J.-C., André, E., Chollet, G., Karpouzis, K., Pelé, D. (eds.) IVA 2007. LNCS (LNAI), vol. 4722, pp. 183–196. Springer, Heidelberg (2007)
Bickmore, T., Picard, R.: Establishing and Maintaining Long-Term Human-Computer Relationships. ACM Transactions on Computer Human Interaction 12, 293–327 (2005)
Bickmore, T., Gruber, A., Picard, R.: Establishing the computer-patient working alliance in automated health behavior change interventions. Patient Educ. Couns. 59, 21–30 (2005)
Cassell, J., Vilhjálmsson, H., Bickmore, T.: BEAT: The Behavior Expression Animation Toolkit. In: SIGGRAPH 2001, Los Angeles, CA, pp. 477–486 (2001)
McNeill, D.: Hand and Mind: What Gestures Reveal about Thought. Cambridge University Press, Cambridge (1992)
Cassell, J., Nakano, Y., Bickmore, T., Sidner, C., Rich, C.: Non-Verbal Cues for Discourse Structure, pp. 106–115. Association for Computational Linguistics, Toulouse (2001)
Bickmore, T., Pfeifer, L., Byron, D., Forsythe, S., Henault, L., Jack, B., Silliman, R., Paasche-Orlow, M.: Usability of Conversational Agents by Patients with Inadequate Health Literacy: Evidence from Two Clinical Trials. Journal of Health Communication 15, 197–210 (2010)
Bickmore, T., Mitchell, S., Jack, B., Paasche-Orlow, M., Pfeifer, L., O’Donnell, J.: Response to a Relational Agent by Hospital Patients with Depressive Symptoms. Interacting with Computers 22, 289–298 (2010)
Nickell, G.S., Pinto, J.N.: The computer attitude scale. Computers in Human Behavior 2, 301–306 (1986)
Venkatesh, V., Morris, M., Davis, G., Davis, F.: User acceptance of information technology: toward a unified view. MIS Quarterly 27, 425–478 (2003)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2013 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Bickmore, T., Vardoulakis, L., Jack, B., Paasche-Orlow, M. (2013). Automated Promotion of Technology Acceptance by Clinicians Using Relational Agents. In: Aylett, R., Krenn, B., Pelachaud, C., Shimodaira, H. (eds) Intelligent Virtual Agents. IVA 2013. Lecture Notes in Computer Science(), vol 8108. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-40415-3_6
Download citation
DOI: https://doi.org/10.1007/978-3-642-40415-3_6
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-40414-6
Online ISBN: 978-3-642-40415-3
eBook Packages: Computer ScienceComputer Science (R0)