Abstract
The European Union (EU) member states have over the past decade been actively developing their e-government services. These services cover a whole range of Public Administration activities aiming to integrate digital interaction between government agencies, government and citizens, as well as government and businesses. This paper provides a review of the criteria used in evaluating e-government services worldwide. Emphasis is given on the progress made by EU States as well as their commitment in meeting European Commission’s requirements. Furthermore, the degree of European stakeholder’s (citizen, business and organisations) satisfaction is estimated and compared to the availability of these online services.
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Sideridis, A.B., Pimenidis, E., Protopappas, L., Koukouli, M. (2012). An Evaluation of the Initiatives and the Progress Made on e-government Services in the EU. In: Georgiadis, C.K., Jahankhani, H., Pimenidis, E., Bashroush, R., Al-Nemrat, A. (eds) Global Security, Safety and Sustainability & e-Democracy. e-Democracy ICGS3 2011 2011. Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering, vol 99. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-33448-1_35
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DOI: https://doi.org/10.1007/978-3-642-33448-1_35
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